Corporate IT Support Analyst
About The Position
The Corporate IT Support Analyst provides desktop support and corporate IT analysis to employees, ensuring the smooth and efficient operation of desktop computing environments. The role diagnoses and resolves hardware and software issues, installs and configures computer systems and applications, and provides training and guidance to end-users. The position also supports the management and implementation of IT tools, procedures, and related information. The analyst works independently to develop solutions for documentation, tracking and management, and improvements to corporate IT efforts. The role encourages creativity and a results-based approach, giving the employee freedom to explore solutions and contribute to the department. The position is based in Fort Lee, New Jersey, and supports onsite staff. Occasional after-hours emergency work may be required, as well as occasional evenings, weekends, or on-call shifts.
Requirements
- Proven experience in a desktop support or help desk role.
- Strong knowledge of desktop operating systems, including Windows and macOS.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with remote desktop support tools and ticketing systems.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Availability to work occasional evenings, weekends, or on-call shifts as needed.
Nice To Haves
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar.
Responsibilities
- Provide technical support and troubleshooting assistance to end-users by phone, email, remote desktop, or in person.
- Set up and configure desktops, laptops, and mobile devices for end-users.
- Train and guide end-users on the proper use of hardware and software applications.
- Install, diagnose, and resolve hardware, software, and network-related issues involving desktops, laptops, printers, operating systems, applications, and software updates.
- Perform routine maintenance tasks.
- Communicate with IT team members to escalate and resolve complex technical issues.
- Collaborate with the IT team to improve systems, procedures, and documentation, including creating documents, databases, inventories, platforms, or tools using available resources.
- Document support activities, issue resolutions, and troubleshooting steps in the ticketing system.
- Provide feedback to help improve the ticketing system and process.
- Assist with procurement and inventory management of IT equipment and supplies.
- Stay current with technology trends and developments in desktop computing.
- Meet corporate punctuality and attendance requirements to support onsite staff, including emergency work after hours when needed.
- Manage time and workload independently, using critical thinking and problem-solving skills to address IT emergencies.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
