Core Crew (Front Desk & Sales) - Atlantic Park, VA

[solidcore]•Virginia Beach, VA

1d•Onsite

About The Position

[solidcore] is seeking an energetic, outgoing, and personable Core Crew team member to provide front desk, administrative, and sales support to the Head Coach & Community Manager. This is a part-time hourly role with hours that vary according to the studio schedule and business needs. Core Crew members help generate sales, promote the studio, and deliver a positive, professional, and patient client experience. The position supports daily studio operations and client service, including maintaining studio cleanliness, handling client-facing account and scheduling tasks, responding to client inquiries, communicating studio updates, addressing visible maintenance or equipment issues, and following up with client lists to meet monthly sales quotas. The role also helps create a welcoming community by recognizing client milestones and supporting celebrations. [solidcore] is a national boutique fitness company with more than 100 studios. Its signature workout is a 50-minute session of low-impact, high-intensity strength training. The company emphasizes team growth and development, health and wellness, and fostering a safe, welcoming, diverse, and inclusive community.

Requirements

High school education.
Ability to lift up to 30 pounds and walk through all areas of the studio.
Ability to work a flexible schedule that meets business needs, including mornings, evenings, holidays, weekends, and closing hours.
Excellent interpersonal and communication skills.
Outstanding customer service skills.
Strong organizational skills.
Careful attention to detail.
Willingness to initiate tasks and perform duties without direction.
Ability to stand for long durations.

Nice To Haves

Some college education.
One year of sales experience.
MBO experience.
Passion for fitness, wellness, and the [solidcore] brand.

Responsibilities

Deliver the CORE client experience: connect with clients through warm welcomes and use of their names, open connections to the community, recognize efforts and milestones, educate clients about offers, and thank them for attending.
Interact with clients to understand, assess, and address their needs, expectations, and satisfaction; respond promptly and effectively to requests and concerns.
Maintain knowledge of studio retail products and operations, including class packages, beverages, towels, and promotions.
Perform client-facing system tasks such as setting up accounts, scheduling, canceling or rebooking classes, processing package purchases, and handling other account needs.
Communicate studio issues, events, and schedule changes to clients and team members as needed.
Assist the Head Coach & Community Manager and Coaches with daily operations, including keeping the studio meticulously clean and supporting a superior client experience.
Notify the Head Coach & Community Manager and/or studio management team of employee or client complaints or grievances, and assist with appropriate responses.
Address visible maintenance or equipment issues promptly.
Follow up with client lists in Axle to meet monthly sales quotas.
Respond to client emails.
Alert coaches about client milestones and set up the celebration board.