Copilot Studio Agent Engineer

Stefanini Group•Richmond, VA

3d•Remote

About The Position

Stefanini Group is seeking a remote Copilot Studio Agent Engineer for a ServiceNow integration and enterprise automation role. The engineer will design, build, and operate declarative agents in Copilot Studio to orchestrate end-to-end workflows across ServiceNow and the Microsoft ecosystem. The role emphasizes approved connectors, governed environments, human-in-the-loop controls, and secure automation of packaging, deployment, monitoring, and remediation. The engineer will partner with platform operators, governance bodies, and business owners to deliver reliable workflows that meet enterprise guardrails and data governance requirements. The position supports an enterprise policy in which agents serve as workflow interfaces and must operate within environment, connector, DLP, and autonomy guardrails, using gated CI/CD and audited runtime processes. The engineer is responsible for keeping agents and integrations compliant, observable, and resilient while supporting operational teams. Responsibilities include designing declarative agents for request intake, pipeline monitoring, deployment verification, and remediation; implementing appropriate human-supervision patterns; integrating with ServiceNow identity, OAuth2, REST APIs, and Virtual Agent; and maintaining secure connector, data, and environment practices. The role also includes runtime monitoring, centralized logging, audit evidence, escalation and safe-stop controls, remediation after suspension triggers, and participation in governance reviews.

Requirements

Experience building Copilot Studio agents or Power Platform solutions in governed enterprise environments.
Ability to design declarative workflows that fit HITL, HOTL, and HOOTL models.
Hands-on experience integrating Microsoft platforms with ServiceNow, including OAuth2 configuration, REST API usage, and Virtual Agent Bot Interconnect.
Proficiency with Power Platform CI/CD, environment promotion, and gated release checks for security and compliance.
Strong understanding of enterprise data classification, DLP, and audit requirements.
Ability to instrument solutions for centralized logging and audit trails.
Ability to troubleshoot connectors, identity, RBAC, and runtime orchestration between Copilot Studio and ServiceNow.
Skills in declarative agent building, prompt design, grounding data curation, and action mapping in Copilot Studio.
Integration architecture skills for ServiceNow, including secure token flows, Knowledge Base and ticket APIs, and Virtual Agent handoffs.
Governance literacy and operational rigor, including CMDB hygiene, documentation, evidence capture, and participation in review cadences.
Observability and reliability engineering skills for autonomous workflows, including monitoring, safe-stop, and escalation design.
Ability to collaborate with Platform Operators, AoE, and business owners.

Nice To Haves

Experience with Azure Functions, Power Automate, and Dataverse as orchestration backplanes for agent actions.
Familiarity with enterprise IAM attestation and least-privilege design for service accounts, makers, and platform roles.
Background in packaging and deployment operations, pipeline monitoring, and automated remediation.
Ability to translate operational needs into agent workflows under governance.

Responsibilities

Design declarative Copilot Studio agents for request intake, pipeline monitoring, deployment verification, and remediation workflows.
Implement HITL, HOTL, and approved HOOTL patterns for critical actions.
Ground agents in approved internal knowledge sources and allow-listed external sources, and maintain transparency of agent reasoning and action history.
Implement dashboards and alerts for intervention events, failures, and escalations.
Log actions and interventions to a centralized platform such as ELMA or Splunk and maintain audit trails for governance bodies.
Configure ServiceNow OAuth2 Registry and identity flows for Copilot Studio agent access.
Coordinate with ServiceNow platform teams on registration, role-based access control, and token lifecycle.
Implement Virtual Agent Bot Interconnect and handoff patterns for bidirectional conversations between Copilot Studio agents and ServiceNow Virtual Agent.
Validate end-to-end user journeys and escalation paths.
Enable ServiceNow REST APIs for Knowledge Base and ticketing functions.
Map permissions and roles to enterprise classification rules and DLP policies.
Coordinate proofs of concept and policy reviews for future interoperability with Now Assist.
Build solutions using approved connectors and route external or custom connectors through formal intake and exception processes.
Enforce DLP across environments.
Promote solutions through DEV, UAT, and PROD using managed environments and CI/CD gates for functional, security, and compliance checks.
Maintain CMDB entries, owner assignments, naming standards, and backup strategies.
Classify inputs, outputs, and logs according to enterprise data standards.
Use synthetic or production data copies in UAT only with explicit approvals.
Implement human-in-the-loop approvals for critical actions and design escalation protocols for exceeded authority thresholds or anomalous behavior.
Instrument agents for runtime monitoring, failure detection, and safe-stop controls.
Respond to suspension triggers from Platform Operators and deliver remediation plans that pass required gates before reactivation.
Participate in governance reviews and capture evidence for lifecycle, IAM attestation, and annual guardrail reviews.
Troubleshoot connectors, identity, RBAC, and runtime orchestration between Copilot Studio and ServiceNow.
Collaborate with Platform Operators, AoE, and business owners to align solutions with sanctioned usage patterns and guardrails.