Copilot Studio Agent Engineer

Stefanini Group•Richmond, VA

3d•Remote

About The Position

Stefanini Group is seeking a remote Copilot Studio Agent Engineer for a ServiceNow integration and enterprise automation role. The engineer will design, build, and operate declarative agents in Copilot Studio that orchestrate end-to-end workflows across ServiceNow and the Microsoft ecosystem. The role emphasizes approved connectors, governed environments, human-in-the-loop controls, and secure automation of packaging, deployment, monitoring, and remediation processes. The engineer will partner with platform operators, governance bodies, and business owners to deliver reliable agent workflows that comply with enterprise guardrails and data-governance requirements. The role ensures agents and integrations remain compliant, observable, and resilient while providing streamlined experiences for operational teams. Agents serve as workflow interfaces within policies that govern environments, connectors, data loss prevention, autonomy, gated CI/CD, and audited runtime operations.

Requirements

Experience building Copilot Studio agents or Power Platform solutions in governed enterprise environments.
Ability to design declarative workflows that fit HITL, HOTL, and HOOTL models.
Hands-on experience integrating Microsoft platforms with ServiceNow, including OAuth2 configuration, REST API usage, and Virtual Agent Bot Interconnect.
Proficiency with Power Platform CI/CD, environment promotion, and gated release checks for security and compliance.
Strong understanding of enterprise data classification, DLP, and audit requirements.
Comfort instrumenting solutions for centralized logging and audit trails.
Ability to troubleshoot connectors, identity, RBAC, and runtime orchestration between Copilot Studio and ServiceNow.

Nice To Haves

Experience with Azure Functions, Power Automate, and Dataverse as orchestration backplanes for agent actions.
Familiarity with enterprise IAM attestation and least-privilege design for service accounts, makers, and platform roles.
Background in packaging and deployment operations, pipeline monitoring, and automated remediation.
Ability to translate operational needs into agent workflows under governance.

Responsibilities

Design declarative Copilot Studio agents for request intake, pipeline monitoring, deployment verification, and remediation workflows.
Implement HITL, HOTL, and approved HOOTL patterns for critical actions.
Ground agents in approved internal knowledge sources and allow-listed external sources, and maintain transparency of agent reasoning and action history.
Implement operational dashboards and alerts for intervention events, failures, and escalations.
Log actions and interventions to the centralized platform, such as ELMA or Splunk, and make audit trails available to governance bodies.
Configure ServiceNow OAuth2 Registry and identity flows for Copilot Studio agent access.
Coordinate with ServiceNow platform teams on registration, role-based access control, and token lifecycle.
Implement Virtual Agent Bot Interconnect and handoff patterns for bidirectional conversations between Copilot Studio agents and ServiceNow Virtual Agent.
Validate user journeys and escalation paths end to end.
Enable ServiceNow REST APIs for Knowledge Base and ticketing functions.
Map permissions and roles to enterprise classification rules and DLP policies.
Plan for future interoperability with Now Assist by coordinating proofs of concept and policy reviews with platform operators and AoE.
Build solutions only with approved connectors and review external or custom connectors through formal intake and exception processes.
Enforce DLP across all environments.
Promote solutions across DEV, UAT, and PROD using managed environments and CI/CD gates for functional, security, and compliance checks.
Maintain CMDB entries, owner assignments, naming standards, and backup strategies.
Classify inputs, outputs, and logs according to enterprise data standards; use synthetic or production data copies in UAT only with explicit approvals.
Implement human-in-the-loop approvals for all critical actions and design escalation protocols for exceeded authority thresholds or anomalous behavior.
Instrument agents for runtime monitoring, failure detection, and safe-stop controls.
Respond to suspension triggers from Platform Operators and deliver remediation plans that pass all gates before reactivation.
Participate in governance reviews and ensure evidence is captured for lifecycle, IAM attestation, and annual guardrail reviews.