AI Engineer with Copilot & Genesys
About The Position
The AI Engineer will work in Infosys’s Communications, Media, and Technology unit as a Technology Consultant 2, contributing to software application development and AI-focused solutions. The role supports the software development lifecycle, from requirements elicitation and design discussions through coding, testing, implementation, and production support. The position involves collaborating with technical and cross-functional teams to translate requirements into development tasks, integrate features into existing applications, maintain code and repositories, and uphold software quality and system reliability. The engineer will also prepare user training, documentation, testing records, and support materials. Required expertise includes AI/GenAI, Microsoft Copilot, data extraction and transformation, reporting and analytics, and Genesys IVR. The role may require relocation and/or travel to the work or project location. Infosys cannot provide immigration sponsorship for this role.
Requirements
- At least 8 years of hands-on software application development experience.
- Strong AI/GenAI skills.
- Microsoft Copilot experience.
- Data extraction expertise.
- Data transformation capabilities.
- Reporting and analytics development experience.
- Genesys IVR experience.
- Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
- Authorization to work in the United States for any employer without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role now or in the future.
Nice To Haves
- Microsoft Copilot Studio.
- Azure OpenAI or OpenAI APIs.
- Python development.
- Prompt engineering.
- Power BI reporting and dashboards.
- RAG and vector database knowledge.
- Contact Center AI and Conversational AI experience.
- Banking domain knowledge.
Responsibilities
- Document assigned portions of business requirements as part of requirements elicitation.
- Facilitate software application design discussions and document design decisions for the technical team.
- Participate in coding and integrate features or updates into existing applications while maintaining system stability.
- Conduct code reviews, make codebase changes, and maintain code repositories.
- Implement test strategies, analyze results, and coordinate bug fixes to uphold software quality standards.
- Develop user training programs, documentation, and support frameworks for transitions to new software applications.
- Help resolve production issues and recommend preventive strategies to improve system reliability.
- Maintain detailed records of code, testing techniques, and support activities.
- Handle software development lifecycle phases from requirements gathering through implementation.
- Collaborate with cross-functional teams on software integration.
Benefits
- Medical, dental, vision, and life insurance.
- Long-term and short-term disability insurance.
- Health and dependent care reimbursement accounts.
- Accident, critical illness, hospital indemnity, and legal insurance.
- 401(k) plan and contributions dependent on salary level.
- Paid holidays and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
