Coordonnateur de programme/ Program Coordinator

Cencora•Quebec, AB

1d•CA$41,856 - CA$70,741•Onsite

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRINCIPALES FONCTIONS ET RESPONSABILITÉS : Effectuer des tâches administratives générales comme le traitement du courrier, la saisie à l’ordinateur et la maintenance du système de classement pour le programme. Créer et tenir les dossiers des patients dans le système de GRC en s’assurant que les renseignements saisis sont exacts et mis à jour régulièrement. Exécuter les tâches administratives essentielles au cheminement des patients au sein du programme. Agir d’agent de liaison avec les autres membres de l’équipe Traiter les télécopies (entrantes et sortantes) de la façon et au moment appropriés. Étiqueter et saisir les documents dans le système de GRC et les lecteurs des programmes Revoir et analyser les documents pour repérer les événements indésirables Signaler les événements indésirables Tel que requis, responsable du traitement des demandes de paiement de la quote-part pour les patients, les pharmacies ou les médecins pour les programmes qui offre une aide au paiement de la quote-part ou des paiements de conciergerie. Vérifier et tenir à jour différents rapports propres à son lieu de travail en décelant les erreurs, les irrégularités ou les incohérences; faire les corrections requises et en aviser le personnel intéressé. Participer à divers projets prévus et imprévus en cours au sein du département. Participer aux séances de formation sur les produits ou les maladies, à l’interne et destinées aux patients. Communiquer par téléphone avec les professionnels de la santé pour le renouvellement des ordonnances Gérer les appels entrants et sortants Se conformer à toutes les politiques, procédures, règles de sécurité et règlements appropriés. Exécuter les tâches connexes qui lui sont assignées. PRIMARY DUTIES AND RESPONSIBILITIES: Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program. Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly Execute administrative tasks critical to the progression of patients through the Program Act as a liaise between other members of the team Handling faxes (incoming/outgoing) accordingly and timely Labeling and attaching documents to the CRM and program drives Review and analyze documents for Adverse Events Report Adverse Events As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications. Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time. Participate in product and disease training sessions, internal as well as client-driven; Liaise with HCPs for prescription renewals via phone calls Manage inbound and outbound calls Complies with all appropriate policies, procedures, safety rules and regulations. Performs other related duties as assigned.

Requirements

High School Diploma or Post Secondary schooling preferred
Technical vocational training or equivalent combination of experience and education
3-5 years experience in a similar administrative role
Experience with the SalesForce software (or experience with a CRM system) an asset
In-depth knowledge of the Microsoft Office Suite of applications is essential
Strong interpersonal skills
Strong critical thinking and analytical skills
Strong organizational skills; attention to detail
Excellent problem solving skills; ability to resolve issues effectively and efficiently.
Ability to represent a positive and professional image
Ability to implement processes resulting in satisfactory audit practices
Ability to work independently and in a team environment

Nice To Haves

Ability to communicate effectively written and verbal, in English and in French, an asset
Demonstrate a willingness to change and to learn new skills
Agility to adapt to changing priorities

Responsibilities

Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
Execute administrative tasks critical to the progression of patients through the Program
Act as a liaise between other members of the team
Handling faxes (incoming/outgoing) accordingly and timely
Labeling and attaching documents to the CRM and program drives
Review and analyze documents for Adverse Events
Report Adverse Events
As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
Participate in product and disease training sessions, internal as well as client-driven;
Liaise with HCPs for prescription renewals via phone calls
Manage inbound and outbound calls
Complies with all appropriate policies, procedures, safety rules and regulations.
Performs other related duties as assigned.