Coordinator

Spinnaker Resorts•Hilton Head Island, SC

13d

About The Position

The Coordinator primarily presents Williamsburg New Full Down Owners with a welcome offer for a three-night vacation. The Coordinator contacts new owners to confirm reservations and, one to two weeks before their stay, offers a special event or attraction passes and presents an owner workshop. The role also makes outbound calls to new owners at other sites when provided with a list, and supports the organization and coordination of special events locally or at other destinations selected for the program. The Coordinator works to fill tour waves, secure deposits, meet goals set by marketing leadership, and communicate booking progress to management. The position handles booking reports and data entry, follows up on open-dated packages, ensures customers receive accurate booking and event information, and communicates accommodation requests and cancellations to marketing administration. The Coordinator also communicates directly with owners and provides concierge support by phone or face to face, as well as event support locally or while traveling.

Requirements

Thorough knowledge of timeshare marketing techniques.
Proven success booking prospects or owners.
Thorough knowledge of Spinnaker Resorts.
Excellent customer service skills.
Excellent computer skills and knowledge of SPI.
Positive demeanor.
Ability to work a flexible schedule and a minimum of 40 hours per week.
Several years of relevant experience.
Dependability and results orientation.
Ability to work with minimal supervision.

Responsibilities

Call new Spinnaker owners to confirm reservations for three-night NOW certificate travel.
Contact new owners one to two weeks before travel to offer a special event or attraction passes, and present the owner workshop.
Fill tour waves as directed by management.
Obtain guest deposits as directed by management to secure reservations.
Meet daily, weekly, and monthly goals by source as directed by the Marketing Manager and/or Marketing Director.
Communicate daily with the Marketing Manager and Office Manager; send end-of-shift recaps and booking tracking to management.
Complete reporting and data entry for bookings and associated dollars.
Follow up on open-dated packages to secure dates.
Ensure customers receive accurate information about events and packages, including confirmation letters or emails.
Communicate bookings, accommodation requests, and cancellation processes to marketing administration.
Communicate directly with owners and provide concierge service by phone and/or face to face.
Provide support for local events and events in other areas, including travel when needed.
Perform other related duties and special projects as requested.

Benefits

Weekly pay and direct deposit.
Health insurance, including medical, vision, and dental coverage.
Company-paid life insurance.
Paid time off (PTO) program.
Paid vacation and holiday pay.
401(k) retirement plan with a company match, subject to eligibility.
Employee wellness programs.
Fitness center reimbursement.
Ongoing professional development opportunities.
Discounted stays for employees, family, and friends.
Employee discounts at local businesses and national retailers.
Employee recognition and appreciation events, including an annual employee picnic and holiday party.
Company-supplied uniforms and equipment for applicable positions.
Flexible work schedules.