Coordinator
Apex Pros Plumbing, Electrical, Heating and Air•Dublin, OH
About The Position
Apex Pros is seeking a highly motivated and detail-oriented Dispatcher for its Dublin office. The role helps deliver an exceptional customer experience by ensuring the right professional is sent to the right customer at the right time. The Dispatcher serves as the primary customer contact from dispatch notification through job completion and manages the daily schedules of field professionals.
Responsibilities
- Create a 5-Star customer experience through clear, professional, and timely communication
- Manage and optimize daily schedules for field professionals
- Serve as the primary customer contact from dispatch through job completion
- Handle appointment confirmations, rescheduling, and customer updates
- Assist with inbound customer service calls as needed
- Resolve customer concerns promptly and professionally
- Perform customer follow-ups after completed appointments
- Follow up on unsold estimates
- Support office operations as needed to ensure smooth daily workflow
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
