Coordinator

DSV•Denton, TX

About The Position

The Coordinator (Shipping/Receiving Clerk) performs customer service activities and handles customer orders promptly and accurately in accordance with DSV Work Instructions and customer requirements. The role is responsible for entering accurate information about orders, shipments, receipts, and physical inventories, and ensuring shipping and receiving documents and processes are completed correctly and on time. The position supports customer order processing, shipping coordination, customer inquiries, clerical recordkeeping, data entry, and shipping and receiving documentation. It also provides other clerical backup as assigned and may require overtime based on business needs.

Requirements

High school diploma or GED.
Basic computer skills and working knowledge of computerized applications, including Microsoft Suites.
English reading, writing, and verbal communication skills.
Basic mathematical skills.
Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
Good verbal and written communication skills.
Ability to work in unregulated warehouse temperatures, which may range from mild to moderate during warmer and colder months.
Ability to perform the stated physical activities, including bending, walking, standing, sitting, lifting/carrying and pushing/pulling 11–20 pounds, and reaching above shoulder, squatting, or kneeling.

Nice To Haves

Previous customer service experience, including handling phone calls and operating office equipment.

Responsibilities

Process customer orders promptly and accurately; prepare related paperwork and check orders for special requests and shipping documentation.
Coordinate special or last-minute shipping requests with the operations department and expedite orders as needed.
Prioritize customer orders according to scheduled pickup times or pier cutoff times.
Provide shipping and tracking information as required.
Respond courteously and efficiently to customer inquiries about receipts, shipments, inventory counts, and related matters; report customer feedback and signs of dissatisfaction to management.
Oversee order paperwork and maintain corresponding files.
Maintain a current and accurate DSV Work Instructions Manual detailing processing requirements.
Answer phone calls and operate office machines and computers needed for the job.
Enter and verify data about customer orders, shipments, receipts, and adjustments accurately and promptly.
Ensure receiving and shipping documents are accurate, gather and maintain related records, and assist in resolving discrepancies.
Collect inbound freight documentation and route it to the appropriate record-keeping unit.
Comply with DSV Work Instructions.
Perform other assigned clerical duties, provide backup support as assigned, and perform other duties as assigned.
Work overtime as dictated by business needs, whether mandatory or voluntary.