Coordinator

Apex Pros Plumbing, Electrical, Heating and Air • Dublin, OH

5d

About The Position

Apex Pros is a fast-growing residential plumbing, HVAC, and electrical company based in Dublin, Ohio. The company emphasizes outstanding customer service, long-term growth opportunities, professionalism, teamwork, and delivering a 5-Star customer experience.

The Dispatcher is responsible for helping deliver an exceptional customer experience by coordinating field professionals and customer appointments. The role manages daily schedules and serves as the primary customer contact from dispatch notification through job completion. The posting notes that this hiring requisition is only to be used to hire a coordinator.

Responsibilities

• Create a 5-Star customer experience through clear, professional, and timely communication.
• Manage and optimize daily schedules for field professionals.
• Serve as the primary customer contact from dispatch through job completion.
• Handle appointment confirmations, rescheduling, and customer updates.
• Assist with inbound customer service calls as needed.
• Resolve customer concerns promptly and professionally.
• Perform customer follow-ups after completed appointments.
• Follow up on unsold estimates.
• Support office operations as needed to ensure smooth daily workflow.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed