Title Coordinator

Iyuno • Burbank, CA

2d

About The Position

The Coordinator will oversee the delivery of orders and projects on Iyuno’s systems. This role involves collecting client requirements, understanding and recording project details for the Account Management and Operations teams, and ensuring confidence in system records. The Coordinator will also handle purchase orders (POs) and intercompany orders (ICOs), maintain detailed system records of client interactions, orders, and project progress, and provide regular updates to Client Service Delivery Managers on project status, timelines, and any issues. Additionally, the role assists in developing detailed project plans, prepares and delivers status reports to clients and internal stakeholders, resolves unbilled projects, ensures timely and accurate invoicing, monitors accounts receivable, and identifies and implements improvements to enhance efficiency and quality in the service delivery process and systems.

Requirements

• Proven experience of working in a collaborative matrix role.
• Strong understanding of localization operations processes.
• Excellent client management and communication skills.
• Strong organizational and multitasking abilities with an ability to handle multiple projects and deadlines simultaneously.
• Detail orientation
• Proficiency in localisation software and tools.
• Focus on execution and quality
• Problem-solving and decision-making skills
• Excellent communicator and influencer, able to question and summarize effectively

Responsibilities

• Project Coordination and system entry
• Oversee the delivery of orders & projects on Iyuno’s systems
• Collect client requirements from the Client Service Delivery Manager, understand and record the detail of every project for the Account management team and Operations team to have confidence in the system records.
• Raise PO’s and ICO’s
• Maintain detailed system records of client interactions, orders, and project progress
• Provide Client Service Delivery managers with regular updates on project status, timelines, and any changes or issues that may arise.
• Assist in developing detailed project plans that outline timelines, resources, and deliverables.
• Prepare and deliver regular status reports to clients and internal stakeholders
• Resolve unbilled projects
• Ensure timely and accurate invoicing for clients, monitoring accounts receivable to ensure prompt payment.
• Identify areas for improvement or systemization in the service delivery process and systems.
• Implement improvements which enhance efficiency and quality.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed