Coordinator, Ticket Operations and Fulfillment

TicketManager • Mesa, AZ

6d • $20 - $22 • Onsite

About The Position

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at TicketManager
At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.

Requirements

• Bachelor’s Degree Required
• 1+ year of related work experience
• Excellent communication skills, both oral and written
• Process-driven, creative thinker with a proven ability to articulate, and implement innovative solutions
• Must have exceptional follow-through, possessing a high level of attention to detail
• Proven ability to manage multiple projects and deliver work on time
• Experience with Outlook and Excel
• Comfortable learning new software programs
• Demonstrates high ethical standards, accountability, and integrity in all work

Nice To Haves

• Previous Box Office/Ticketing experience a plus
• Experience in box office, ticketing, or event fulfillment is a plus

Responsibilities

• Execute accurate ticket setup and fulfillment to support customer needs
• Respond to ticket‑related fulfillment inquiries while meeting service‑level expectations
• Build and maintain ticket inventory for events, packages, and large‑scale builds
• Ensure ticket data accuracy, compliance, and quality prior to delivery
• Handle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery
• Partner with internal teams to support new account setups and high‑volume ticket projects
• Collaborate across teams to support efficient fulfillment operations and continuous improvement
• Maintain organized fulfillment processes and documentation

Benefits

• $20 - $22 per hour & Bonus Eligibility
• 401(k) & Company Match
• Medical, Dental, Vision & Chiropractic
• Unlimited PTO
• Quarterly live event credits (we practice what we preach!)
• Monthly happy hours
• Volunteering opportunities
• Fun, collaborative, in-office culture with weekly catered breakfast and big company perks with the autonomy of a high-growth startup.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level