Coordinator, Sales – Group Sales (Temporary)

Universal Orlando•Orlando, FL

About The Position

The Coordinator, Sales – Group Sales supports all Youth Sales-related activities and the sales efforts of the Youth Sales team. The role provides administrative support for Graduation Events, communicates with internal and external clients, answers inquiries on the Youth Sales phone line, and responds to email inquiries related to Youth Programs. The position also supports Environmental, Health & Safety responsibilities by following established policies, procedures, and training, and participating in team member involvement activities. Other duties may be assigned. The coordinator is expected to take ownership of the Guest Experience by demonstrating company Service Expectations and following appearance and wardrobe guidelines. The role applies these expectations in daily work and proactively offers personalized options to exceed Guest and Team Member expectations, providing service the Universal Way.

Requirements

  • High school degree or GED required.
  • At least 1 year of hotel or hospitality industry administrative experience required, preferably in sales.
  • Microsoft Office skills.
  • Sales and marketing skills.
  • Flexibility.

Nice To Haves

  • Associate degree (AA) or equivalent from a two-year college or technical school.
  • Experience with SalesForce customer management software.
  • Experience with student group travel operators.
  • Hotel or hospitality administrative experience in sales.

Responsibilities

  • Provide administrative support for efforts related to Graduation Events.
  • Communicate with internal and external clients.
  • Answer and respond to inquiries on the Youth Sales phone line.
  • Respond to email inquiries related to Youth Programs.
  • Support the sales efforts of the Youth Sales team.
  • Follow established Environmental, Health & Safety policies, procedures, and training, and participate in team member involvement activities.
  • Demonstrate company Service Expectations and adhere to appearance and wardrobe guidelines while providing Guest and Team Member service.
  • Perform other duties as assigned.

Benefits

  • Competitive compensation package.
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