Temporary Sales Operations Coordinator

Pentland Brands•Long Beach, CA

8d•Hybrid

About The Position

The Sales Operations Coordinator manages daily activities related to wholesale trading partners and supports sales teams and customers in efficient sell-in and sell-through. The role helps maintain customer satisfaction and increase profitability through effective systems, processes, sales tools, reporting, and communication, with a particular focus on Go-to-Market execution and maintaining sales tools and platforms. The coordinator works with local and global teams and cross-functional partners to support digital platforms, customer onboarding, operational issue resolution, sales-team training, seasonal selling materials, and continuous improvement. The role requires flexibility, strong organization, and the ability to manage multiple responsibilities as business needs evolve. It is a temporary position with hybrid working.

Requirements

At least 2 years of experience in Sales Operations, Customer Operations, Commercial Operations, ecommerce operations, or a related function.
Strong technical aptitude and proficiency with Microsoft Office, particularly Excel, and experience using business systems and digital platforms.
Ability to coordinate projects, manage multiple priorities, and track milestones and deliverables against deadlines and Go-to-Market calendars.
Strong analytical and problem-solving skills, including identifying issues, evaluating root causes, and supporting practical solutions.
Ability to work independently and collaboratively across cross-functional and global teams.
Strong organizational and time-management skills, with the ability to prioritize competing demands in a fast-paced environment.
Excellent written and verbal communication skills, follow-through, and attention to detail.
Ability and willingness to learn new platforms, tools, and processes in an evolving digital and systems environment.
Customer-focused approach and commitment to responsive, high-quality operational support.
Continuous-improvement mindset and ability to identify ways to improve processes, efficiency, and customer experience.
Positive, can-do attitude and ability to thrive in a fast-paced, team-first environment.

Nice To Haves

Bachelor’s degree, or equivalent combination of relevant education and professional experience.
Experience with SAP, Elastic, EDI, Salesforce, Power BI, or similar commercial and operational platforms.

Responsibilities

Provide local support and collaborate with global teams to operate wholesale digital platforms, including user setup, maintenance, troubleshooting, and issue resolution.
Monitor, troubleshoot, and escalate systemic, high-impact, or time-sensitive platform and operational issues; support root-cause analysis and follow issues through to resolution.
Partner with Customer Operations, Sales Operations, Commercial, and other teams to deliver a strong customer experience, including DTC operations support as needed.
Support process and system improvements across ecommerce and commercial operations.
Assist with developing and maintaining seasonal selling tools and materials, including catalogs and sales samples.
Develop subject matter expertise in Pentland systems and platforms, including Pentland Connect, Elastic, Salesforce, SAP, BW, Power BI, and the Digital Asset Portal.
Monitor sales-platform adoption and usage, identify improvement opportunities, and coordinate training or additional support.
Provide systems, platform, and operational training to new and existing Sales team members.
Coordinate new customer setup across relevant systems and functions, ensuring timely, accurate onboarding.
Provide ongoing operational support to Customer Operations and Sales Operations teams and help maintain service levels.
Support special projects and continuous-improvement initiatives that enhance operational effectiveness and customer experience.
Perform other duties and responsibilities as assigned based on evolving business needs.