Coordinator, Sales Support

Ocean Network Express•Boise, ID

4d•Hybrid

About The Position

Sales Support Coordinator is responsible, in conjunction with their assigned salesperson(s), for the coordination of the development and execution of day-to-day sales support activities on a regional scope, under the supervision of the Sales Support Supervisor in the region. The goal is to ensure all necessary tasks are coordinated for completion, enabling the sales team to achieve profitability and volume growth goals under ONE’s marketing and commercial policy/strategy.

Requirements

Ability to communicate necessary information with the sales team, customers, and stakeholders as appropriate.
In coordination with sales and sales support supervisor, successful persuasion, negotiation, and problem-solving skills with customers and stakeholders both inside and outside.
Accountability for engagement in the regional business goals and supporting the outside sales team through the most efficient manner possible.
Providing assistance to the Supervisor of Sales Support in the region for the development and coordination for sales support goals and reports on a regional basis that will be used to quantify and measure sales performance.
Ability to work in a collaborative, consensual environment with cross-functional department managers for the purpose of improving profitability and service levels, driving efficiency.
Proven ability to successfully strategize, implement, execute, and achieve day-to-day commercial plans to achieve departmental goals.
Learn and perfect skills in all facets of the sales support process: Contract creation and amendments, rate and bid request submissions, customer-related reporting, and problem-solving.
An initial track record of assisting the outside sales team in establishing goals and metrics for his or her outside sales team’s customer base to assist them in meeting or exceeding goals/targets.
Ability to communicate, present, and influence counterpart levels of the client organization.
Professional and personable demeanor.
Able to build rapport across varying personality types.
Ambitious and self-motivated.
Strong communication skills, verbal and written.
1+ years of commercial experience in container shipping or logistics sectors.
Bachelor’s Degree

Responsibilities

Act to conclude and assist sales to coordinate all sales support team tasks such as contracting, support of customer initiatives, and other commercial activities with the aim of achieving corporate business/marketing plans and regional business objectives under the guidance of the Supervisor of Sales Support in the region.
Support the outside sales force’s implementation and management of business development activities in line with the target account pipeline and achieve regional account portfolio expansion goals outlined by the Director of Sales in the region.
In coordination with sales, meet and exceed productivity goals involving support activities as set by the Supervisor of Sales Support in the region, relative to the regional specific objectives.
Monitor and take corrective action to meet and coordinate sales support metric goals with specific action plans under the guidance and supervision of the Supervisor of Sales Support in the region.
Perform and report specific regional KPI’s under the guidance and supervision of the Supervisor of Sales Support in the region.
Demonstrate effective relationships with other internal stakeholders to ensure a collaborative team, cross-functional level, performs to attain the regional sales plan (i.e., Operations, Pricing, Customer Service, other Sales Regions, Accounting).