Coordinator - Primary Care Scheduling

Southwoods Health • Boardman, OH

11d • Onsite

About The Position

Southwoods Health is hiring a full-time Coordinator - Primary Care Scheduling for its call center at the main office in Boardman, Ohio, at the Southwoods Executive Centre. The Coordinator supervises daily Primary Care Scheduling activities, including scheduling, phone management, pre-service workflows, and pre-registration. The role oversees team personnel, monitors performance metrics, updates provider scheduling protocols, and ensures full department coverage to support an excellent patient experience.

The position is in-office, Monday through Friday on the day shift. A high school diploma or GED is required. Higher education in Healthcare Administration, Business, or a related field is preferred. Prior healthcare scheduling, patient access, physician practice, or call center experience is required, along with baseline knowledge of medical registration and insurance verification workflows. Supervisory, team lead, or coordinator experience supporting multiple medical specialties is highly preferred.

Requirements

• High school diploma or GED.
• Prior healthcare scheduling, patient access, physician practice, or call center experience.
• Baseline knowledge of medical registration and insurance verification workflows.
• Effective communication, problem-solving, and analytical skills, with exceptional attention to detail.
• Ability to handle competing priorities while maintaining a supportive team environment.

Nice To Haves

• Higher education in Healthcare Administration, Business, or a related field.
• Prior experience as a supervisor, team lead, or coordinator supporting multiple medical specialties.

Responsibilities

• Oversee daily specialty scheduling workflows, task messaging to clinical teams, voicemail inboxes, and phone queues to maintain high customer service standards.
• Manage employee schedules, approve timekeeping and PTO, coordinate team shifts to address high-volume gaps, and complete performance appraisals.
• Hire, onboard, and train team members on complex provider protocols and workflows, partnering with the Training Coordinator to develop training guides.
• Monitor operational metrics and audit data entries for accurate demographic and insurance verification information.
• Build working relationships with Southwoods specialty physician offices, manage provider template updates, and assist with onboarding new practices.
• Partner with IT to resolve phone queue issues and assist with Meditech EMR update testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED