Primary Care Coordinator

SouthEast Alaska Regional Health Consortium•Juneau, AK

About The Position

The Primary Care Coordinator manages and coordinates all aspects of patient care in collaboration with the care team, helping ensure treatment plans are followed and patient needs are met. The role supports safe, timely, effective, efficient, equitable, and patient-centered care, and helps patients and caregivers build self-management skills, wellness, and autonomy through support, training, and coordination of community or referred services. The coordinator communicates with patients and caregivers about Plans of Care, manages internal and external referrals, shares lab results, generates patient letters, completes relevant forms, and conducts outreach by telephone or text to encourage patients to schedule care. The role supports care coordination within and outside SEARHC, facilitates clinic flow, tracks case-management data and patient outcomes, advocates for patients and caregivers, identifies community resources, and participates in clinical and departmental improvement efforts. Approximately 50% of the work involves referral management, 25% patient outreach, and 25% care-team communication. Other duties may be assigned. SEARHC is a nonprofit health consortium serving the health interests of Southeast Alaska residents. It describes employee development and professional advancement as priorities. Travel is not required. The work environment typically has moderate noise.

Requirements

Associate’s degree or two years of college, preferably in social work, social services, healthcare administration, business administration, or a related field; alternatively, two years of relevant professional experience may substitute for a degree or coursework. A bachelor’s degree in a relevant field may substitute for all required experience.
Two years of healthcare, behavioral health, dental, or relevant administrative experience. Internal candidates with at least two years of front- or back-office experience may be considered.
Knowledge of services available at SEARHC, other Alaska tribal health organizations, and in the community.
Knowledge of the clinical process and ability to apply it in the work environment.
Knowledge of customer-service principles and safety and infection-control principles.
Skills in assessment, anticipating needs, and data collection.
Ability to use computers and medical equipment.
Oral and written communication skills.
Ability to work in teams with providers, nurses, and other healthcare personnel.
Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Teamwork skills.
Proficiency in EHR systems.

Nice To Haves

Basic Life Support certification is preferred.

Responsibilities

Coordinate safe, timely, effective, efficient, equitable, patient-centered care with the care team.
Assess patient and caregiver self-management skills and encourage wellness and autonomy through support, training, and coordination of community or referred services.
Communicate regularly with patients and caregivers regarding Plans of Care.
Manage and coordinate internal and external referrals.
Act as a communication link between patients and the care team, including sharing lab results, generating patient letters, and completing relevant forms.
Conduct patient outreach by telephone or text to encourage scheduling with the care team.
Support care coordination within and outside the SEARHC health system.
Facilitate efficient clinic flow and utilization.
Track and maintain case-management and care-coordination data.
Monitor patient progress and track outcomes using SEARHC standards of performance and care.
Advocate for patients and caregivers, empower patient decision-making and self-care, and address patient needs in a timely manner.
Facilitate patient outreach using patient health and quality data.
Participate in departmental and clinical improvement efforts.
Maintain a clean and safe working environment and comply with annual competencies.
Identify community resources, foster partnerships, and use resources effectively.
Comply with safe work rules; report accidents, injuries, defective equipment, and unsafe conditions; and cooperate with accident and injury investigations.
Perform other duties as assigned.