Coordinator PreService, Patient Access-- full-time-Waterloo - Mixed shift
About The Position
At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. Join the MercyOne Family! We are looking to hire a Coordinator PreService As a Coordinator at MercyOne, you will provide oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.
Requirements
- High school graduate or equivalent / GED
- Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience.
- Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.
- EPIC experience
Nice To Haves
- Previous Leadership Experience
- Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.
Responsibilities
- Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work.
- Plans & organizes workflows & prioritizes customers’ needs.
- May lead a small team; serves as a mentor.
- Creates & maintain procedural standards & records as appropriate for role.
- Develops & maintains educational programs for the team members, including new employee orientation.
- Utilizes multiple system applications for data collection & management.
- Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
- Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
- Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Benefits
- competitive compensation
- full benefits package
- opportunity for growth throughout the system
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
