PATIENT ACCESS REP - PATIENT ACCESS |FULL-TIME DAY SHIFT (25514)

Bergen New Bridge Medical Center • Paramus, NJ

4d • $20 - $23

About The Position

Bergen New Bridge Medical Center is seeking a Patient Access Representative to support patient registration and access across hospital and outpatient services. The role accepts reservations for admissions and visits, registers patients, verifies demographic, financial, and insurance information, and processes related forms and records. It also supports admissions, discharges, transfers, bed assignments, census reconciliation, financial clearance, and payment collection. The representative works with patients, hospital staff, nursing, insurance companies, and other departments while providing timely, professional, caring, and respectful customer service.

Requirements

• One to three years of customer service experience.
• Prior registration knowledge.
• Typing speed of 50+ words per minute.
• Must pass an alphanumeric skills test.
• Good oral and written communication skills.
• Prior medical terminology knowledge.
• Good interpersonal skills.
• Ability to speak, read, and write English to the extent required by the position.
• High school graduation.

Nice To Haves

• Bilingual ability.
• Some college.

Responsibilities

• Accept reservations for hospital admissions, clinic visits, same-day surgery (SDS), emergency department, and behavioral health services.
• Enter information in Paragon and complete appropriate forms.
• Collect, record, verify, and update patient demographic, financial, and insurance information.
• Verify patient demographics and insurance at admission and scan required documents and eligibility information into ILE when available.
• Contact insurance companies on behalf of emergency department clinical staff to notify them of admissions to behavioral health units.
• Refer self-pay patients to an appropriate ARMDS representative to determine whether they qualify for Medicaid or Charity Care.
• Obtain financial clearance and approval for ambulatory and outpatient psychiatric services; ensure self-pay patients receive a clearance slip with the appropriate payment plan.
• Admit, discharge, and transfer patients to and from units including the emergency room, skilled nursing facility, psychiatric services, and SDS.
• Coordinate acute care bed assignments with nursing based on sex, diagnosis, acuity, and age; coordinate behavioral health bed assignments with the Access Center and emergency department nursing staff.
• Maintain accurate bed census and statistics and reconcile census with each unit patient by patient and bed by bed.
• Route admission forms to the appropriate departments.
• Ensure discharge orders include a discharge disposition and that service and plan codes are correctly selected for patient status transfers.
• Collect deposits toward deductibles and co-insurance.
• Provide timely, professional, caring, respectful, patient, and helpful customer service.
• Maintain departmental policies, procedures, objectives, quality assurance, safety, environmental, and infection control standards; identify policy and procedure gaps and create necessary policies and procedures.
• Follow the Medical Center’s Code of Conduct and become familiar with its Mission, Vision, and Values.
• Notify a supervisor about admissions that do not meet the hospital financial policy.
• Maintain accurate logs, including census and outpatient ambulatory logs.
• Participate in educational programs and in-service meetings.
• Cross-train in Patient Access divisions, excluding Central Scheduling.
• Answer telephone calls according to proper telephone etiquette standards.
• Perform other duties as assigned in support of department and organizational objectives.

Benefits

• Medical, dental, and vision plans.
• Generous time-off policy with vacation days, personal time, sick leave, and nine paid holidays.
• Tuition reimbursement.
• Continuing education programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED