Patient Access Rep - Patient Access |Full-Time Day Shift (25514)

Paramus NJ • Paramus, NJ

3d

About The Position

Bergen New Bridge Medical Center is seeking a Patient Access Representative to support patient registration and access services across the Medical Center. The role accepts reservations for hospital admissions, clinic visits, same-day surgery, emergency department, and behavioral health services; records and verifies patient demographic, financial, and insurance information; and processes admissions, discharges, transfers, and related documentation. The representative works with clinical staff, nursing, insurance companies, and other departments to support patient placement, financial clearance, accurate census records, and a professional patient experience.

The position works in all areas of Patient Access and involves contact with patients and hospital staff. It requires occasional lifting, positioning, pushing, or transferring of patients, and occasional lifting and carrying of patients’ baggage or equipment.

Requirements

• One to three years of customer service experience.
• Prior registration knowledge.
• Typing speed of 50 or more words per minute.
• Must pass an alphanumeric skills test.
• Good oral and written communication skills.
• Prior medical terminology knowledge.
• Good interpersonal skills.
• Ability to speak, read, and write English to the extent required by the position.
• High school graduation.

Nice To Haves

• Some college preferred.
• Bilingual ability preferred.

Responsibilities

• Accept reservations for hospital admissions, clinic visits, same-day surgery, emergency department, and behavioral health services.
• Enter information in Paragon and complete appropriate forms.
• Collect and record accurate patient demographic, financial, and insurance information; verify the information and update it in the computer as needed.
• Verify demographic and insurance information at admission and scan available required items, such as identification, insurance cards, consents, and eligibility information, into ILE.
• Contact insurance companies on behalf of emergency department clinical staff to notify them of admissions to behavioral health units.
• Refer self-pay patients to the appropriate ARMDS representative to determine whether they may qualify for Medicaid or Charity Care.
• Obtain financial clearance and approval for patients seeking ambulatory or outpatient psychiatric services; ensure self-pay patients receive a clearance slip from Credit and Collections with the appropriate payment plan noted.
• Admit, discharge, and transfer patients to and from units including the Emergency Room, Skilled Nursing Facility, Psychiatric Services, and SDS.
• Coordinate acute-care bed assignments with nursing based on sex, diagnosis, acuity, and age; behavioral health beds are assigned by the Access Center and emergency department nursing staff.
• Maintain accurate bed census and statistics, including conducting a patient-by-patient and bed-by-bed census reconciliation with each unit in the morning.
• Route admission forms to appropriate departments.
• Ensure each discharge order has a discharge disposition and that the correct service code and plan code are selected when patient status changes.
• Collect deposits toward deductibles and co-insurance.
• Provide timely, professional, caring, respectful, patient, helpful, flexible, knowledgeable, and confident customer service.
• Maintain departmental policies, procedures, objectives, quality assurance, safety, environmental, and infection control standards; identify policy and procedure gaps and create necessary procedures to address them.
• Adhere to the Medical Center’s Code of Conduct and become familiar with its Mission, Vision, and Values.
• Notify a supervisor about admissions that do not meet hospital financial policy.
• Maintain accurate logs, including census and outpatient ambulatory logs.
• Participate in educational programs and in-service meetings.
• Cross-train in as many Patient Access divisions as possible, excluding Central Scheduling.
• Answer telephone calls using proper telephone etiquette.
• Perform other duties as assigned to support department and organizational objectives.

Benefits

• Comprehensive benefits package.
• Competitive medical, dental, and vision plans.
• Generous time-off policy, including vacation days, personal time, sick leave, and nine paid holidays.
• Tuition reimbursement.
• Continuing education programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED