Coordinator, Premium Suites
Abbotsford Arena-AHL ArenaOpsPT•Abbotsford, BC
•Onsite
About The Position
This position is responsible for coordinating premium hospitality services, managing client requests, and providing administrative support for events. The role involves ensuring accuracy in orders, preparing reports, handling post-event follow-ups, and supporting the department with various tasks. The coordinator will work during Canucks game nights, concerts, and special events.
Requirements
- Minimum of 2 years of food and beverage experience, including experience with related office administrative procedures
- Proactive, self-starter with the ability to stay one step ahead
- Professional temperament, including the ability to remain calm under difficult circumstances
- Solid team player with a strong customer service focus
- Superior organizational and administrative skills and a demonstrated attention to detail
- Excellent verbal and written communication skills, strong editing and proofing abilities, and the ability to deal effectively with individuals at all levels
- Proven time management skills, with an ability to effectively establish and execute priorities in a dynamic and changing environment
- Extensive computer knowledge, including MS Office
- Able to work flexible event-based hours that includes evenings and weekends
Nice To Haves
- Fine dining experience is preferred but not essential
Responsibilities
- Answer suites phone line in a courteous and professional manner
- Double-check all orders for accuracy; check all means of order placing to ensure all orders have been inputted
- Input all post-event restocks, handle saving and sending final bills
- Manage client requests, expectations and assist with any game day requirements related to these requests
- Prepare and execute daily suites reports including for food and beverage orders
- Prepare the Suite Notes for each event; assist in preparing all other paperwork for every game/event, including printing of signs and menus
- Follow up with suite/loge/lounge seat holders on post event related issues (i.e. lost and found, complaints or requests)
- Perform all clerical duties and provide administrative support for the department
- Special projects as assigned
- Work all Canucks game nights along with Concerts, and Special Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
