Premium Suites Supervisor

Compass Group • Austin, TX

1d • Onsite

About The Position

The Premium Suites Supervisor will oversee premium suite operations before, during, and after events. This role involves leading and supporting suite attendants, runners, and hospitality staff to ensure accurate and timely delivery of all suite orders, amenities, and catering requests. The supervisor will monitor service quality, guest satisfaction, and promptly resolve any guest concerns. A key aspect of the role is ensuring compliance with food safety, sanitation, alcohol service, and company standards. Additionally, the supervisor will assist with staff training, coaching, and performance management, while coordinating with various teams for seamless event execution. Responsibilities also include completing opening and closing procedures, inventory counts, operational reports, and maintaining a clean and professional suite environment.

Requirements

• Supervisory experience in a hospitality or event setting.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of food safety, sanitation, and alcohol service standards.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in completing operational reports and inventory counts.

Nice To Haves

• Experience in premium suite operations within a stadium or large venue.
• Training and coaching experience.
• Familiarity with event-specific software or systems.

Responsibilities

• Supervise premium suite operations before, during, and after events.
• Lead and support suite attendants, runners, and hospitality staff.
• Ensure all suite orders, amenities, and catering requests are delivered accurately and on time.
• Monitor service quality and guest satisfaction throughout events.
• Resolve guest concerns promptly and professionally.
• Ensure compliance with food safety, sanitation, alcohol service, and company standards.
• Assist with staff training, coaching, and performance management.
• Coordinate with culinary, warehouse, and premium operations teams to ensure seamless event execution.
• Complete opening and closing procedures, inventory counts, and operational reports.
• Maintain a clean, organized, and professional suite environment.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program
• Paid time off benefits information available for Washington State, Maryland, or Remote positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed