Supervisor, Suites

Calgary Stampeder Football Club•Calgary, AB

1d•Onsite

About The Position

The Supervisor is responsible for supporting the floor operations in the Executive Suites. Responsibilities of this role include supervise the Suites team as well as interacting with customers regarding purchases and delivery of food as well tracking inventory levels, enforcement of safety and sanitation regulations, continuous quality checks, and customer service conflict resolution as required. The ideal candidate will have experience in a fast-paced environment with a minimum of 1 year experience in a leadership role and must have a ProServe certification.

Requirements

A minimum of 1 year experience in a leadership role
Ability to work in a fast-paced environment
Excellent communication and interpersonal skills
Experienced with Microsoft Office programs
Ability to think critically
ProServe certification is required

Responsibilities

Ensure customers are being served in a timely, courteous, and efficient manner while going above and beyond for them
Maintain a highly visible profile during events and interacting with customers, staff, and management
Communicate with management all details pertaining to events as well as any changes in processes or procedures
Supervise the operation including confirming adequate FOH staff in place, assign duties to the support team, and full functionality of POS
Confirm variances in stock control and ensure they are reported
Ensure adequate amounts of products/supplies are available throughout each event
Welcome guests and assist them as needed
Follow all AGLC regulations and Canadian laws
Communicate with guests regarding their experience
Report any misunderstandings, issues, or incidents to management
Maintain the Point of Sales (POS) system and process payments as required
Conduct post-event cleaning, tear down, and reset
Actively participate in safety programs and follow policies
All other duties as assigned