Housekeeping Supervisor | Hershey TownePlace Suites

SHANER • Derry Township, PA

1d • Onsite

About The Position

The Housekeeping Supervisor is responsible for ensuring compliance with and completion of all daily operational procedures by the Housekeeping Department. This role requires maintaining complete knowledge of and compliance with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, and ensuring the housekeeping team is informed as well. The supervisor will handle guest complaints to ensure guest satisfaction, train and develop team members, and monitor and maintain cleanliness, sanitation, and organization of assigned areas. This position may also perform housekeeping, laundry, and houseperson functions whenever necessary.

Requirements

• Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Nice To Haves

• Supervisory experience a plus.
• Bilingual English/Spanish a plus.
• Some college preferred.

Responsibilities

• Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED