Premium Manager - Suites | The Huntington Center

ASM Global•Toledo, OH

11d•Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Requirements

Bachelor's degree with a minimum of 3-5 years management experience in the contract food-service industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Customer service oriented with the ability to interact with all levels of management.
Must be able to work in a team environment.
Knowledge of accounting policy and procedures and POS Systems is required.
Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
Develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards.
Work directly with necessary vendors and procurement supervisor to ensure all required products are received in strategically timed schedule. This includes but is not limited to beverages, paper products and some food items.
Work directly with team specific Front Office, Ownership, Visiting Teams and League Executives.
Build and maintain strong relationships with multi-year premium Suite holders as well as Individual Game Rentals.
Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards.
Conducting meetings to update staff on daily goals & objectives.
Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
Assist Director of Catering/Premium in a dual venue structure as needed and/or dictated by direct report
Proficient in POS operations. Pre-orders, day of orders and pre and end of event settlements.
Oversee departmental midyear and end of the year reports.
Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
Perform other related duties, tasks and responsibilities as required.
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.