Coordinator, Patient Services

NeighborHealth • Boston, MA

22d • $22 - $33 • Onsite

About The Position

The Patient Services Coordinator supports new-patient primary care provider assignments, registration, and insurance enrollment, and acts as a patient advocate. The role recruits, assesses, screens, and interviews potential and current patients of all ages to determine eligibility for government-sponsored health coverage. The coordinator helps ensure eligibility applications are complete, accurate, and processed promptly, and that coverage and other relevant information is entered correctly into EPIC.

This position is full time and follows a Monday–Friday schedule from 8:00 AM to 5:00 PM. It is based at 79 Paris Street. Compensation starts at $22 per hour and may be up to $33 per hour based on relevant experience.

Requirements

• High school diploma or GED.
• Fluency in Spanish and English.
• Demonstrated understanding of government-sponsored health insurance programs.
• Previous customer service work or volunteer experience.
• Excellent organizational, communication, and time-management skills.
• Exceptional judgment, initiative, and leadership skills.
• Ability to promote a team environment with proven successful outcomes.

Nice To Haves

• MassHealth experience is preferred.

Responsibilities

• Process applications for current and potential patients seeking to obtain or maintain health coverage, including MassHealth (including 65+ and Buy In), Health Safety Net, Health Connector, and Children’s Medical Security Plan.
• Assess and screen patients to determine likely eligibility for health coverage programs, including explaining eligibility requirements, covered benefits and services, and potential out-of-pocket costs.
• Complete eligibility applications thoroughly, accurately, and in a timely manner.
• Manage application interfaces with the state and ensure applications and supporting documentation are fully sent and received.
• Update EPIC with coverage, FPL, enrollment notices, and other relevant information.
• Use available application and eligibility systems appropriate to the patient’s situation, including MAP and POSC/MMIS.
• Act as a patient advocate and support new-patient primary care provider assignment, registration, and insurance enrollment processes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED