Coordinator Outpatient Services Lead | Rehab North Wildlight OutPatient | Full-Time | Days

UF Health•Jacksonville, FL

About The Position

The Coordinator Outpatient Services Lead reports directly to the Practice Manager and is responsible for scheduling patient appointments, completing patient registration, and providing administrative support to ensure efficient daily practice operations. The role greets patients, collects accurate demographic, insurance, and financial information, completes admissions and registrations, obtains required signatures and billing and insurance documentation, and helps resolve outstanding billing issues. It also includes end-of-day disposition procedures and compiling relevant patient statistics and information. The coordinator answers incoming calls, communicates patient arrivals to clinical staff, and acts as a liaison among patients, nurses, physicians, and other healthcare personnel to support effective communication and quality service. The position processes referral requests for all clinic providers and ensures required referrals, insurance authorizations, and authorization numbers are obtained and documented when applicable. It maintains accurate patient information and supports compliance with registration, billing, insurance, and referral procedures while providing professional, courteous, customer-focused service.

Requirements

High school diploma or GED required.
Minimum of two years of experience in a clinical office, insurance, or other healthcare-related setting.
Experience with patient registration, front desk operations, and insurance-related responsibilities required.
Knowledge of insurance plans, coverage requirements, and guidelines.
Ability to obtain insurance authorizations and pre-certifications.
Strong decision-making, initiative, and problem-solving abilities.
Exceptional attention to detail and accuracy.
Excellent verbal and written communication skills in English.
Basic arithmetic skills for processing payments and cashiering responsibilities.
Proficiency in data entry and maintaining accurate patient records.
Strong organizational skills and ability to prioritize tasks and manage workflow efficiently.
Ability to remain professional and provide excellent customer service in stressful situations.
Strong conflict-resolution and interpersonal skills.
Ability to communicate effectively with patients, insurance representatives, and healthcare staff while maintaining professionalism and confidentiality.

Nice To Haves

Knowledge of ICD-9 and CPT coding.
Completion of a standard medical terminology course.
Two to four years of clerical and/or customer service experience, preferably in a healthcare setting.
At least one year of experience working with third-party payors.
Experience with computer systems, data entry, and reviewing patient demographic information.

Responsibilities

Schedule patient appointments.
Complete patient registration and admission processes.
Greet patients and obtain accurate demographic, insurance, and financial information.
Obtain required patient signatures and documentation for billing and insurance purposes.
Assist with resolving outstanding billing issues.
Perform end-of-day disposition procedures and compile relevant patient statistics and information.
Answer incoming telephone calls and communicate patient arrivals to appropriate clinical staff.
Serve as a liaison among patients, nurses, physicians, and other healthcare personnel.
Process referral requests for all providers practicing within the clinic.
Obtain and document required referrals, insurance authorizations, and authorization numbers when applicable.
Maintain accurate patient information and support compliance with registration, billing, insurance, and referral procedures.
Provide professional, courteous, and customer-focused service.