Coordinator, Operations & Technical Base - Universal Kids resort

Universal Orlando•Frisco, TX

About The Position

The Coordinator, Operations & Technical Base oversees, collects, reports, communicates, and records day-to-day operational data for Universal Kids Resort in Maximo and other systems. The role serves as a liaison between Universal Kids Resort partners and Technical Services by dispatching teams to address property needs. It also maintains and distributes internal informational guides and manages the distribution of company equipment, including radios, keys, and phones. The position receives and documents calls about non-emergency and emergency operational or facility issues, coordinates the appropriate technical trade, and records work orders in Maximo. The coordinator compiles operational reports, maintains attendance-related call logs, tracks assets, updates internal reference materials, and ensures scheduled communications reach partners. The role also requires following established Environmental, Health & Safety policies, procedures, and training.

Requirements

Strong customer service skills.
Ability to communicate clearly with a team in written and verbal communications.
Computer proficiency.
Demonstrated experience with Maximo and Microsoft Office, particularly Excel and Outlook.
Ability to enter data accurately into multiple spreadsheets.
Consistent attendance is required.

Nice To Haves

High school diploma or GED preferred.
One or more years of clerical or customer service/call center experience preferred, or an equivalent combination of education and experience.

Responsibilities

Receive incoming communications and dispatch the appropriate technical trade for emergency and non-emergency issues involving rides, merchandise locations, restaurants, food equipment, support buildings, and other on-site facilities.
Document trouble calls in Maximo and ensure work orders are coded to the appropriate team.
Ask exploratory questions to identify concerns and investigate issues related to ride downtimes.
Compile daily and weekly reporting data in partnership with multiple areas across Universal Kids Resort.
Log operational statistics, including park attendance and capacity, attraction downtimes, ride counts, and security counts.
Handle calls from Team Members using the call-in line, maintain call logs in accordance with attendance guidelines, and report information to appropriate parties.
Maintain an inventory of assets and collect and distribute equipment, including radios, cell phones, and venue keys.
Provide operating instructions and troubleshoot equipment.
Update departmental phone listings, Daily Snapshots, and Team Member Reference Guides on a daily and weekly basis.
Ensure communications are sent to partners according to a predetermined schedule.
Follow established UDX Environmental, Health & Safety policies, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.