Coordinator, Hotel Operations - Universal Kids Resort

Universal Orlando•Frisco, TX

1d•Onsite

About The Position

The Coordinator, Hotel Operations supports the overall day-to-day operation of the Universal Kids Resort on-site hotel and provides administrative support to departments reporting to the Director/General Manager. The role coordinates Team Member communications and training, housekeeping inventory processes, procurement of operating materials and supplies, purchase requisitions, third-party service documentation, reporting, and hotel communications. It also supports hotel leadership with regulatory training tracking, Environmental, Health & Safety compliance, and standard operating procedures.

Requirements

At least 2 years of Guest Service or administrative experience in a hospitality environment, or an equivalent combination of education and experience.
Strong verbal and written communication skills.
Ability to identify and resolve problems in a timely manner.
Strong organizational skills and ability to balance multiple tasks.
Consistent attendance.
Ability to work a flexible and varied schedule based on business needs.

Nice To Haves

Experience with Opera Property Management System, Boomerang, or Windsurfer.
Bachelor’s degree preferred.

Responsibilities

Assist hotel management with administrative tasks across departments, including Front Office, Housekeeping, Food & Beverage Operations, Culinary, Security, Lost & Found, pool, banquet events, and third-party vendors.
Coordinate with UDX stakeholders, third-party service providers, and hotel departments to support departmental managers and interdepartmental communications.
Coordinate daily staffing needs, vendor access, and concerns involving third-party services such as laundry and deep cleaning; communicate and support compliance with entry-access and regulatory measures.
Collaborate across departments to resolve sensitive internal and external situations in a timely manner and help ensure continuous operations.
Support Front Office and Housekeeping administrative work, including the Lost & Found Program, stock operations, and consolidation and transfer requests.
Conduct, upload, and research cycle counts; accurately record damaged housekeeping items and special guest requests; research and resolve unreceived transfers.
Analyze, compile, update, and maintain departmental spreadsheet data.
Complete documentation for hotel supply orders and service requests.
Promote communication throughout the hotel and with the UKR theme park to support a seamless Team Member experience; provide documentation and address inquiries and escalations.
Routinely audit Front Office and Housekeeping storage locations for quality and safety standards.
Partner with Digital & Technology and other UDX departments to support the Opera Property Management System; assist with troubleshooting and communicate enhancement requests and issues to the appropriate UDX team.
Provide clerical support by creating communications, presentations, and other materials, and assist with equipment inventory, product assistance, and sourcing requests.
Support hotel leadership in tracking regulatory and Environmental, Health & Safety training, compliance efforts, and updates to standard operating procedures and documentation.
Follow established UDX Environmental, Health & Safety policies, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.