Coordinator, Hotel Operations - Universal Kids Resort

Universal Orlando•Frisco, TX

16h•Onsite

About The Position

The Coordinator, Hotel Operations coordinates day-to-day operations for the Universal Kids Resort on-site hotel and provides support to departments reporting to the Director/General Manager. The role assists with Team Member communications and training, housekeeping inventory, procurement of operating supplies, purchase requisitions, administrative tasks, third-party service documentation, reporting, and hotel communications. The Coordinator supports hotel departments and managers by coordinating with UDX stakeholders, third-party service providers, and other departments. The position also assists with staffing coordination, vendor access and concerns, Lost & Found, stock operations, inventory counts and transfers, spreadsheets, supply orders, and service requests. It supports the operation of the Opera Property Management System, regulatory and safety training compliance, standard operating procedures, and general clerical and documentation needs. This is an individual-contributor position with a flexible and varied schedule based on business needs.

Requirements

At least 2 years of Guest Service or Administrative experience in a hospitality environment, or an equivalent combination of education and experience.
Strong verbal and written communication skills.
Ability to identify and resolve problems in a timely manner.
Ability to balance multiple tasks with strong organizational skills.
Consistent attendance.
Ability to work a flexible and varied schedule based on business needs.

Nice To Haves

Experience with Opera Property Management System, Boomerang, or Windsurfer.
Bachelor’s degree preferred.

Responsibilities

Support management with administrative tasks across hotel departments, including Front Office, Housekeeping, Food & Beverage Operations, Culinary, Security, Lost & Found, pool, banquet events, and third-party vendors.
Coordinate with UDX stakeholders, third-party service providers, and hotel departments to support departmental managers and communications.
Coordinate with hotel management on daily staffing requirements and third-party vendor access and concerns, including outsourced laundry and deep cleaning services.
Communicate and support compliance with entry access and regulatory measures.
Collaborate across departments to resolve sensitive internal and external situations promptly and support continuous operations.
Assist Front Office and Housekeeping with administrative work, including Lost & Found, stock operations, and consolidation and transfer requests.
Conduct, upload, and research cycle counts; ensure damaged housekeeping items and special guest requests are recorded accurately and on time.
Research and resolve unreceived transfers.
Analyze, compile, update, and maintain department data in spreadsheets.
Complete documentation for hotel supply orders and service requests.
Drive communication throughout the hotel and with the UKR theme park to support a seamless Team Member experience.
Provide documentation and respond to department inquiries and escalations.
Routinely audit Front Office and Housekeeping storage locations for quality and safety standards.
Partner with Digital & Technology and other UDX departments to support the Opera Property Management System; assist with troubleshooting and communicate enhancement requests and issues to the appropriate UDX team.
Provide clerical support to hotel departments, including creating communications, presentations, and related materials; maintain equipment inventory and assist with product and sourcing requests.
Support Hotel leadership with regulatory training tracking, Environmental, Health & Safety training and compliance, and updates to standard operating procedures and documentation.
Follow established Environmental, Health & Safety policies, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.