Lead Technician, Hotel Facilities Maintenance - Universal Kids resort

Universal Orlando•Frisco, TX

23h

About The Position

The Lead Technician supports management in directing and coordinating Facilities activities and maintenance efforts at the Universal Kids Resort Hotel. The role provides work direction and leads daily Team Member tasks to complete work orders, preventive maintenance, routine and emergency repairs, and special projects. The Lead Technician oversees shifts, opening and closing procedures, assigned work orders, daily trouble calls, and administrative duties that support Facilities Management and compliance requirements. The role reinforces Universal policies and procedures, escalates concerns to management, and promotes Team Member safety. The position also performs Technician duties as needed to ensure labor coverage as seasonal needs vary. It requires a flexible and varying schedule based on business needs. The role is an individual contributor with supervisory responsibilities carried out in accordance with organizational policies and applicable laws.

Requirements

High School Diploma or GED.
At least 3 years of general carpentry and construction experience, or an equivalent combination of education and experience.
Strong communication skills and ability to work in a team environment.
Consistent attendance.
Ability to perform each essential duty satisfactorily, with reasonable accommodation where applicable.
Ability to work a flexible and varying schedule based on business needs.

Nice To Haves

Previous facility maintenance experience is preferred.
Experience within a seasonal or regional theme park is a plus.

Responsibilities

Plan and delegate maintenance tasks across building systems and finishes, including electrical, plumbing, pool systems, HVAC, masonry, tile, water heaters, woodwork, scenic paint, crafts, signage, carpet, drywall, furniture, commercial hardware, partitions, restroom stall doors, painting, roofing, decking, framing, and door hardware.
Assign work to qualified Team Members and third-party vendors, communicate performance expectations, and coordinate work scheduling with other departments such as Room Reservations.
Reinforce safety guidelines and programs, report non-compliance, monitor Team Member productivity and work habits, and ensure Team Member safety.
Lead work startup and stoppage, schedule breaks, and oversee shifts and opening and closing procedures.
Monitor the care, condition, use, and storage of tools, equipment, and other Universal Kids Resort property, and maintain material inventories.
Monitor compliance with department standards, driving policy, radio usage, and other Universal policies.
Ensure work orders and documentation are completed properly, including accurate daily data entry and standardization in Maximo.
Ensure the appropriate equipment, tools, and procedures are available for work performed.
Record written behaviors using the Lead Observation-Report to support Facilities Management documentation and adherence to state requirements.
Monitor room inventory to prioritize and plan repairs.
Train new Team Members, coordinate daily training needs, provide training updates, and follow up on required documentation and adherence to Universal standards and procedures.
Communicate resource needs and work plans to leadership for maintenance scheduling and support.
Perform Technician duties as necessary to ensure labor coverage as seasonal needs vary.
Maintain and share job knowledge and assist in developing Team Members.
Acquire skills in additional disciplines that benefit from technical expertise and support a broader range of operational and project needs.
Coordinate across Technical Services and Operations to support smooth operations and Guest safety.
Assist with seasonal weather-condition sustainment initiatives as directed.
Follow established UDX Environmental, Health & Safety policies, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.