Lead Technician, Hotel Facilities Maintenance - Universal Kids resort

Universal Orlando•Frisco, TX

About The Position

The Lead Technician supports management in directing and coordinating Facilities functions and maintenance efforts at the Universal Kids Resort Hotel. The role provides work direction and leads daily Team Member tasks supporting assigned work orders, preventative maintenance, routine and emergency repairs, and special projects. It oversees shifts, opening and closing procedures, work orders, daily trouble calls, and administrative duties supporting Facilities Management and compliance. The Lead Technician reinforces Universal policies and procedures, escalates concerns to management, and helps ensure Team Member safety. The position plans and delegates maintenance work across a wide range of building and facility systems and coordinates assignments among qualified Team Members and third-party vendors. It also supports training, documentation, inventory management, operational coordination, and seasonal weather-condition sustainment initiatives. The role performs Technician duties as needed to maintain labor coverage amid varying seasonal needs and carries out supervisory responsibilities in accordance with organizational policies and applicable laws. A flexible and varying schedule may be required based on business needs.

Requirements

High School Diploma or GED.
At least 3 years of general carpentry and construction experience, or an equivalent combination of education and experience.
Strong communication skills and ability to work in a team environment.
Consistent attendance.
Ability to work a flexible and varying schedule based on business needs.

Nice To Haves

Previous facility maintenance experience.
Experience within a seasonal or regional theme park.

Responsibilities

Plan and delegate work involving facility systems and repairs, including electrical, plumbing, pool, HVAC, masonry, tile, water heaters, woodwork, scenic paint, crafts, signage, carpet, drywall, furniture, commercial hardware, partitions, painting, roofing, decking, framing, and door hardware.
Assign work among qualified Team Members and third-party vendors, communicate performance expectations, and coordinate scheduling with other departments, including Room Reservations.
Reinforce safety guidelines and programs, report non-compliance, monitor Team Member productivity and work habits, and ensure Team Member safety.
Lead work startup and stoppage, schedule breaks, and oversee shifts and opening and closing procedures.
Monitor the care, condition, use, and storage of tools, equipment, and other resort property; maintain material inventories.
Monitor compliance with department standards, driving policy, radio usage, and other Universal policies.
Ensure work orders and documentation are completed properly, including accurate daily data entry and standardization in Maximo.
Ensure appropriate equipment, tools, and procedures are available for work performed.
Document written behaviors using the Lead Observation-Report to support Facilities Management documentation and adherence to state requirements.
Monitor room inventory to prioritize and plan repairs.
Train new Team Members, coordinate daily training needs, provide training updates, and follow up on documentation and adherence to Universal standards and procedures.
Communicate resource needs and work plans to leadership to support maintenance scheduling.
Perform Technician duties as needed to ensure labor coverage based on varying seasonal needs.
Maintain and share job knowledge and assist in developing Team Members.
Adapt and acquire skills in additional disciplines to support operational and project needs.
Coordinate across Technical Services and Operations teams to support smooth operations and Guest safety.
Assist with seasonal weather-condition sustainment initiatives as directed.
Follow established UDX Environmental, Health & Safety policies, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.