Lead, Attractions Operations - Universal Kids Resort

Universal Orlando•Frisco, TX

About The Position

The Lead, Attractions Operations oversees daily operations at assigned attractions, shows, or water or dry play areas at Universal Kids Resort. The Lead supports Attractions Supervisors, serves as a first point of contact for Team Members, and monitors operations for guest and Team Member safety, positive interactions, and capacity goals. The role trains new Team Members, performs Attendant duties when needed, and helps ensure consistent delivery of guest service and operating standards. This position carries out supervisory responsibilities in accordance with organizational policies and applicable laws. It requires a flexible and varying schedule based on business needs, consistent attendance, and the ability to work in a fast-paced environment. The Lead may need to operate ride vehicles and moving machinery, ride attractions to check show quality and special effects, and assist with evacuating attractions and Guests. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School Diploma or GED required.
Must be able to work in a fast-paced environment.
Must be able to operate ride vehicles and moving machinery.
Must be able to ride attractions to assess show quality and special effects.
Must be able to assist with attraction evacuations and help Guests through evacuation methods.
Consistent attendance is required.
Must be able to work a flexible and varying schedule based on business needs.

Nice To Haves

Six or more months of leadership experience, or an equivalent combination of education and experience.

Responsibilities

Perform safety-critical duties during daily operations and routinely inspect operational readiness, equipment, loading gates, ride restraints, vehicles, and compliance with standard operating procedures.
Manage operational and ride-related complexities at venues, including equipment inventory.
Perform Attractions Attendant duties when needed and help ensure labor coverage and appropriate breaks.
Promote consistent guest service, operating standards, and Team Member engagement across Universal Kids Resort.
Conduct daily shift meetings, hold safety spot talks, document Team Member performance, and share general company and venue-specific communications.
Apply the Universal Destinations and Experiences service model to resolve the needs of Guests and Team Members.
Ensure kid-focused guest service standards and IBCCES standards are followed throughout the Resort.
Monitor and report deficiencies in show and facility quality.
Serve as the first point of contact for Team Members.
Lead on-the-job training, act as Trainer for new hires, and work with Management to ensure training plans are completed.
Monitor trainees during onboarding and training, review their progress, address concerns, document training issues, and assess readiness for job responsibilities.
Perform administrative duties related to venue opening and closing.
Adjust staffing levels and rotation schedules according to park attendance.
Maintain daily reports, overtime reports, safety checklists, and operating supplies; review timekeeping to ensure time is entered under the correct job code and functional area.
Follow established Environmental, Health & Safety policies, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.
Operate ride vehicles and moving machinery as needed; ride attractions to check show quality and the operation of lighting, sound, animatronics, and other special effects.
Assist with attraction evacuations and guide Guests through evacuation methods.