Lead, Attractions Operations - Universal Kids Resort

Universal Orlando•San Francisco, CA

About The Position

The Lead, Attractions Operations oversees daily operations at assigned attractions, shows, or water or dry play areas at Universal Kids Resort. The Lead supports Attractions Supervisors, serves as the first point of contact for Team Members, monitors safety, guest interactions, and capacity goals, trains new Team Members, and performs Attendant duties as needed. The role includes safety-critical operating and inspection duties; supporting consistent guest service and operational standards; leading shift meetings and on-the-job training; documenting performance and training progress; and handling venue opening and closing administration, staffing, schedules, reports, supplies, and timekeeping. The Lead also follows Environmental, Health & Safety policies and procedures and carries out supervisory responsibilities in accordance with organizational policies and applicable laws. The position requires working in a fast-paced environment, operating ride vehicles and moving machinery, regularly riding attractions to check show quality and special effects, and evacuating attractions and assisting Guests through evacuation methods. A flexible and varying schedule may be required based on business needs. Consistent attendance is required.

Requirements

High school diploma or GED required.
Must be able to work in a fast-paced environment and operate ride vehicles and moving machinery.
Must regularly ride attractions to check show quality and that lighting, sound, animatronics, and general maintenance are in proper working order.
Responsible for evacuating attractions and assisting Guests through various evacuation methods.
Consistent attendance is required.
Must be able to work a flexible and varying schedule based on business needs.

Nice To Haves

At least 6 months of leadership experience, or an equivalent combination of education and experience.

Responsibilities

Perform safety-critical duties and routinely inspect the work environment, equipment readiness, loading gates, ride restraints, vehicles, and compliance with standard operating procedures.
Understand and manage the operational complexities of venues, including equipment inventory, and perform Attractions Attendant duties when needed.
Deliver consistent Guest service and operational standards, motivate Team Members, and conduct shift meetings and safety spot talks.
Document Team Member performance and communicate general company and venue- or area-specific information.
Apply the UDX service model to address Guest and Team Member needs; uphold kid-focused Guest service and IBCCES standards; monitor and report show and facility quality deficiencies.
Serve as the first point of contact for Team Members and lead on-the-job training for new hires in coordination with Management.
Monitor trainees' onboarding and training, review their progress, address concerns, document training issues, and ensure readiness for job responsibilities.
Perform administrative duties for venue opening and closing; adjust staffing levels and rotation schedules based on park attendance.
Maintain daily reports, overtime reports, safety checklists, and operating supplies; review timekeeping for accurate job-code and functional-area entries.
Perform Attendant duties as necessary to ensure labor coverage and appropriate breaks.
Follow established Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Operate ride vehicles and moving machinery, ride attractions to check show quality and special effects, and evacuate attractions and assist Guests using evacuation methods.
Perform other duties as assigned.