Coordinator, Operations & Technical Base - Universal Kids resort

Universal Orlando•San Francisco, CA

About The Position

The Coordinator, Operations & Technical Base oversees, collects, reports, communicates, and records day-to-day operational data for Universal Kids Resort using Maximo and other systems. This role serves as a liaison between Universal Kids Resort partners and Technical Services, dispatching appropriate teams in response to property needs. The coordinator also updates and distributes internal informational guides and manages the distribution of company equipment, including radios, keys, and phones. The position handles incoming communications and service requests, documents trouble calls and work orders, compiles operational reports, maintains call logs and asset inventory, and keeps departmental reference materials current. The role also requires active participation in Environmental, Health & Safety responsibilities and performance of other duties as assigned.

Requirements

Strong customer service skills.
Ability to communicate clearly with a team in written and verbal communications.
Computer proficiency.
Demonstrated experience with Maximo and Microsoft Office, including proficiency in Excel and Outlook.
Ability to enter data accurately into multiple spreadsheets.
Consistent attendance is required.
At least 1 year of clerical or customer service/call center experience, or an equivalent combination of education and experience, is preferred.

Nice To Haves

High school diploma or GED preferred.
At least 1 year of clerical or customer service/call center experience, or an equivalent combination of education and experience, preferred.

Responsibilities

Receive incoming communications and dispatch the appropriate technical trade for emergency and non-emergency issues affecting rides, merchandise locations, restaurants, food equipment, support buildings, and other on-site facilities.
Document trouble calls in Maximo and ensure work orders are coded to the appropriate team.
Ask exploratory questions to identify concerns and investigate issues related to ride downtimes.
Compile daily and weekly reporting data in partnership with multiple areas across Universal Kids Resort.
Log operational statistics, including park attendance and capacity, attraction downtimes, ride counts, and security counts.
Handle calls from Team Members using the call-in line, maintain call logs according to attendance guidelines, and report information to appropriate parties.
Maintain inventory of assets and collect and distribute equipment such as radios, cell phones, and venue keys.
Provide operating instructions for equipment and troubleshoot equipment issues.
Update departmental phone listings, Daily Snapshots, and Team Member Reference Guides on a daily and weekly basis.
Send communications to partners according to a predetermined schedule.
Participate in Environmental, Health & Safety responsibilities by following established UDX policies, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.