Coordinator of Event Volunteers

Universities of Wisconsin•Madison, WI

5d•$25 - $27•Hybrid

About The Position

PBS Wisconsin and Friends of PBS Wisconsin are seeking a collaborative, detail-oriented Coordinator of Event Volunteers to recruit, coordinate, train, and support volunteers for The Great Wisconsin Quilt Show, Garden & Green Living Expo, and Auction. These fundraising and community engagement events rely on hundreds of volunteers each year. The role supports a positive volunteer experience and helps ensure events run smoothly and successfully. Part of the Audience and Marketing Department’s Engagement & Events unit, the position reports to the Events Manager and leads volunteer engagement for assigned events, including recruitment, training, scheduling, communication, and recognition. It provides leadership and guidance to event volunteers but does not directly supervise employees. The coordinator also supports other station events and may lead donor station tour experiences. The appointment may range from 0.75 FTE (30 hours per week) to 1.00 FTE (40 hours per week), with duties tailored to the selected appointment level. The expected start date is January 4, 2027, although the final date will be agreed upon with the selected candidate. The position is ongoing/renewable. Typical work hours are 8:30 a.m. to 5:00 p.m. Central Time, with some evenings and/or weekends required for events. Workload is highest in August and September during recruitment for The Great Wisconsin Quilt Show. The position is based at Vilas Communication Hall on the UW-Madison campus, with a partially remote hybrid schedule possible; fully remote candidates will not be accepted. Remote work requires an approved flexible work arrangement and the employee’s own high-speed internet and phone, used with a university-provided computer. The role requires occasional lifting and carrying event materials and equipment, such as merchandise boxes, printed materials, tables, chairs, and easels, and remaining mobile throughout event venues during extended, multi-day events. Employees must arrange transportation adequate to perform the position’s responsibilities. This hourly position has an anticipated pay range of $25.00 to $26.50 per hour, with compensation prorated for appointments below 1.0 FTE. Actual pay depends on experience and qualifications. Benefits include paid time off, health, dental, vision, and life insurance, tax-advantaged savings accounts, and participation in the Wisconsin Retirement System pension fund. The employee must comply with the Wisconsin Public Media and UW-Madison codes of ethics.

Requirements

Experience overseeing or providing leadership support to staff and/or volunteers.
Experience scheduling and organizing complex logistics with attention to detail.
Experience providing customer service and support.
Strong verbal communication skills with stakeholders, community members, and colleagues across different areas.

Nice To Haves

Experience with project management tools and database applications.
Experience developing and delivering marketing and communication materials.
Experience updating and maintaining web pages.
An associate's or bachelor's degree; equivalent professional experience will also be considered.

Responsibilities

Recruit, coordinate, train, and motivate volunteer corps.
Schedule event logistics and secure resources for events, including space, vendors, and staff; coordinate details and resolve operational issues.
Assist with event planning and the creation of promotional materials and resources.
Monitor and process event-related transactions, data, and records.
Communicate with customers to determine event details and requirements, evaluate requests, recommend service plans and pricing, and provide status updates.
Greet customers and guests, assist with registration, answer questions, and refer complex issues to appropriate entities.
Lead volunteer engagement for assigned events, including volunteer recruitment, training, scheduling, communication, and recognition.
Support other station events throughout the year and potentially coordinate donor station tour experiences.