Coordinator of Event Volunteers

University of Wisconsin Madison•Madison, WI

3d•Hybrid

About The Position

PBS Wisconsin and Friends of PBS Wisconsin are seeking a collaborative, detail-oriented Coordinator of Event Volunteers to recruit, coordinate, train, and support volunteers for The Great Wisconsin Quilt Show, Garden & Green Living Expo, and Auction. These fundraising and community engagement events rely on hundreds of volunteers each year. The position leads volunteer engagement for assigned events, including recruitment, training, scheduling, communication, and recognition, and provides leadership and guidance to volunteers without directly supervising employees. It also supports other station events throughout the year and may lead donor station tour experiences. The role is part of the Engagement & Events unit within the Audience and Marketing Department at Wisconsin Public Media. It reports to the Events Manager. The position may be filled at 0.75 FTE (30 hours per week) or 1.00 FTE (40 hours per week), with duties tailored to the appointment level. The expected start date is January 4, 2027, though the final date will be agreed upon after selection. The position is ongoing/renewable. Work hours are typically 8:30 a.m. to 5:00 p.m. Central Time, with some evenings and/or weekends required for events. The position is based at Vilas Communication Hall on the UW-Madison campus in Madison, Wisconsin, with the option for a partially remote hybrid schedule; fully remote candidates will not be accepted. Workload peaks in August and September during volunteer recruitment for The Great Wisconsin Quilt Show. The role requires occasional lifting and carrying of event materials and equipment, such as merchandise boxes, printed materials, tables, chairs, and easels, and mobility throughout event venues during extended, multi-day events. Employees must arrange transportation adequate to meet the position’s responsibilities. Remote work requires an approved flexible work arrangement and personal high-speed internet and phone, used with a university-provided computer. The position is hourly, with an anticipated pay range of $25.00 to $26.50 per hour. The equivalent annualized range is approximately $52,000 to $55,000 for a full-time appointment; pay is prorated for appointments below 1.0 FTE. Actual pay depends on experience and qualifications. Benefits include paid time off, health, dental, vision, and life insurance, tax-advantaged savings accounts, and participation in the Wisconsin Retirement System pension fund.

Requirements

Experience overseeing staff or volunteers, or providing leadership support to them.
Experience scheduling and organizing complex logistics with attention to detail.
Experience providing customer service and support.
Strong verbal communication skills with stakeholders, community members, and colleagues across different areas.
Ability to occasionally lift and carry event materials and equipment and remain mobile throughout event venues during extended, multi-day events.
Ability to make individual transportation arrangements adequate to meet position responsibilities and essential job functions.
Eligibility to work in the United States by the effective date of appointment.

Nice To Haves

Experience with project management tools and database applications.
Experience developing and delivering marketing and communication materials.
Experience updating and maintaining web pages.
Associate's or bachelor's degree; equivalent professional experience will also be considered.

Responsibilities

Recruit, coordinate, train, and motivate volunteer corps.
Schedule event logistics and secure resources, including space, vendors, and staff; coordinate details and resolve operational issues.
Assist with event planning and the creation of promotional materials and resources.
Monitor and process event-related transactions, data, and records.
Communicate with customers to determine event details and requirements, evaluate requests, recommend service plans and pricing, and provide status updates.
Greet customers and guests, assist with registration, answer questions, and refer complex issues to appropriate entities.
Support other station events throughout the year and potentially lead donor station tour experiences.
Provide leadership and guidance to event volunteers across assigned events.