Volunteers Manager

Creative Discovery Museum•Chattanooga, TN

About The Position

The Volunteers Manager leads the vision and ongoing development of the Museum’s adult, teen, and group volunteer programs. The role oversees program policies, procedures, recruitment, engagement, training, scheduling, supervision, and retention, and serves as the primary contact for adult volunteers and partner organizations. The Manager collaborates with Museum department leaders to identify meaningful volunteer opportunities and ensures volunteers receive appropriate orientation, communication, training, and supervision. The position provides overall oversight of the Museum Apprentice Program (MAP), including ensuring that the teen volunteer program aligns with the Museum’s mission, policies, adolescent-learning best practices, workforce development standards, and departmental goals. The Manager supervises the MAP Coordinator and oversees volunteer scheduling and management software, participation records, reporting, and the Volunteer Department budget. The role also ensures appropriate staffing coverage when volunteers are present, including evenings, weekends, designated events, and other volunteer activities.

Requirements

Experience recruiting, training, supervising, or coordinating volunteers.
At least two years of experience in volunteer management, program administration, education, nonprofit work, or a related field.
At least two years of supervisory or management experience.
General knowledge of child and adolescent development related to educational and youth programming.
Awareness of current workforce development opportunities, trends, and resources.
Strong organizational and systems-development skills, with the ability to balance program vision and day-to-day operational details.
Strong oral and written communication skills.
Ability to build and maintain relationships with volunteers, community partners, staff, and Museum guests from diverse backgrounds.
Strong computer skills and ability to learn and implement new software and technology.
Ability to hold staff and volunteers accountable to organizational policies, procedures, and expectations.
Strong leadership and problem-solving skills, including the ability to lead a mission-aligned vision for the Volunteer Department.
Adaptability and ability to perform effectively in a changing, unpredictable environment.
Ability to prioritize volunteer supervision over competing priorities.
Ability to work evenings, weekends, and holidays based on volunteer activities and Museum needs.
Ability to drive to community sites.

Nice To Haves

Bachelor’s degree in education, nonprofit management, public service, or a related field.
At least two years of experience working with children or youth in education-related programs.

Responsibilities

Lead the vision and ongoing development of adult, teen, and group volunteer programs, including policies, procedures, recruitment, engagement, training, scheduling, and retention.
Serve as the primary point of contact for adult volunteers and volunteer coordinators at community organizations, businesses, schools, and other partner organizations.
Develop and maintain systems for scheduling and deploying adult volunteers and volunteer groups according to Museum needs, capacity, and departmental priorities.
Ensure there is a daily Point Person and daily schedule rotations for Museum volunteers, and communicate with Museum Experience when volunteers facilitate programming.
Supervise the MAP Coordinator, including coaching and feedback, approving timecards and time off, and holding the employee accountable to organizational policies, procedures, and expectations.
Provide overall oversight and direction for the Museum Apprentice Program, ensuring alignment with the Museum’s mission, policies, adolescent-learning best practices, workforce development standards, and departmental goals.
Ensure teen volunteers have appropriate supervision at all times.
Collaborate with Museum department leaders to identify meaningful opportunities for adult, group, and teen volunteers.
Ensure volunteers receive appropriate orientation, training, communication, and supervision, including redirection when needed.
Oversee volunteer scheduling and management software, maintain accurate records, and ensure effective systems for communication, scheduling, participation, and reporting.
Monitor volunteer participation, engagement, and performance; use feedback and data to improve volunteer systems and experiences.
Oversee the Volunteer Department budget, contribute to budget development, monitor expenditures, and adhere to approved allocations.
Ensure appropriate Volunteer Department staffing coverage when volunteers are present, including evenings, weekends, designated events, and other volunteer activities.
Work with the MAP Coordinator to support clear communication and consistent expectations between adult and teen volunteer programs; develop processes and supervise disciplinary action when needed.
Serve as Point Person for volunteer-driven Museum events.
Perform other duties as assigned.