Coordinator Medical Staff Services

McLaren Health Care•Bay City, MI

About The Position

Under general supervision, coordinates the processing of applications, appointments, and privileges for medical staff and health professionals. The Coordinator is responsible for credentialing and privileging physicians and other healthcare professionals, managing meetings, resolving issues and complaints, ensuring providers adhere to quality regulations and policies, and maintaining credentials and privileges. The role may delegate responsibilities or notify others about the status of these functions. It also collects and inputs call schedules, coordinates physician orientation, works with medical staff committees on agendas and minutes, and supports other medical staff functions. The Coordinator oversees credentialing approvals, primary-source verification, and maintenance of provider information. The role prepares materials and permanent records for medical staff committees, tracks follow-up actions, supports medical staff goals, and serves as a liaison among medical staff, hospital departments, and related healthcare agencies. Additional responsibilities include coordinating elections and committee activities, supporting professional review processes, responding to verification requests, participating in audits, and maintaining relevant policies, records, and databases.

Requirements

High school diploma or equivalent and five years of medical staff/credentialing or healthcare-setting experience; alternatively, an associate degree in business, healthcare administration, applied sciences, or a related field and two years of medical staff/credentialing or healthcare-setting experience.
Excellent verbal and written communication skills and ability to communicate effectively with medical staff and hospital personnel.
Ability to participate actively and thoughtfully in institutional initiatives, meetings, and committee work, and to conserve resources efficiently and cost-effectively.
Working knowledge of hospital accreditation and medical/allied staff credentialing, privileging, appointment, and licensure requirements.
Ability to organize and prioritize work, multitask, and engage in continuous work redesign to improve qualitative and quantitative efficiencies.
Excellent attention to detail.
Proficiency with Microsoft Office applications, including Word, Excel, and Access, and internet resources.

Nice To Haves

Bachelor’s degree in business, healthcare administration, or a related field.
NAMSS certification as a Certified Professional in Medical Services Management (CPMSM) or Certified Provider Credentialing Specialist (CPCS).

Responsibilities

Organize and oversee credentialing approval for medical staff and allied health professionals, including applications, privileges, reappointments, updated privileges, and primary-source verification of licensure, education, and training.
Maintain and validate credentialing information in the primary physician database.
Prepare agendas and related materials for senior medical staff committees; maintain permanent records of proceedings and actions; follow up on action items and policy changes; and disseminate information.
Support continuity of medical staff activities.
Work with the department manager and other department leaders to plan, develop, and implement medical staff goals approved by the medical staff committee.
Address physician problems and queries sensitively and professionally.
Serve as liaison among the Chief of Staff, medical staff, hospital departments, and related healthcare agencies by answering questions, exchanging and gathering information, and resolving operational problems.
Review requests and determine appropriate demographic information to share with hospitals and organizations for verifications and peer reviews.
Participate in audits by providing reports and statistics to surveyors, regulators, accrediting bodies, other hospitals, and internal stakeholders.
Coordinate annual medical staff elections.
Collaborate with department chairs to manage the design, development, and evaluation of initial focused and ongoing professional review for providers with clinical privileges.
Maintain working knowledge of medical staff bylaws, rules, regulations, manuals, policies, and procedures; assist with their development and interpretation; and audit committee minutes for compliance.
Coordinate committee activities, including initial appointments, meeting arrangements, and follow-up to ensure objectives are achieved.
Maintain confidential committee files.
As needed, maintain the hospital’s primary physician database for credentialed and privileged practitioners, including user permissions, reports, data extraction, and system validation.
Perform other related duties as required and directed.