Medical Services Coordinator

LifeStance Health•Chandler, AZ

7d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure quality customer service for in-person and remote patients and clinicians. It supports office culture and engagement, responds to patient needs, coordinates communication among patients, clinicians, medical staff, and pharmacies, and provides administrative support to clinicians.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and EMRs.
Ability to handle sensitive and confidential information in accordance with HIPAA.
Ability to behave ethically and align conduct with company standards and values.
Ability to build positive working relationships and work cooperatively with others.
Organization and attention to detail, including accurate data entry and communication.
Ability to adapt to changing responsibilities and resolve conflicts constructively.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Support a positive work environment and clinician and staff engagement activities that promote company culture, engagement, and connection.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork.
Facilitate communication among patients, medical staff, and pharmacies as needed.
Answer incoming calls to the medical services line and assist with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
Maintain accurate pharmacy information in patient medical records.
Scan hard-copy correspondence into patient EHR records.
Help patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests promptly, triage patient issues, direct them to appropriate departments, or escalate them for assistance.
Assist with coordinating external referrals for patient care.
Provide general administrative support to clinicians, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status as needed.
Follow ethical business practices and company values.
Build and maintain effective working relationships internally and externally; cooperate to set goals, resolve problems, and make decisions.
Look for ways to improve processes and performance, assess problems, gather relevant information, develop solutions, and make recommendations or resolve issues.
Adapt responsibilities to the company's needs.
Set priorities, develop work schedules, monitor progress, and accurately track details and information.
Work cooperatively to resolve conflicts and express disagreements constructively without negatively affecting patient care.