Medical Services Coordinator

LifeStance Health•Milwaukee, WI

1d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure quality customer service for in-person and remote patients and clinicians, and provides administrative and operational support in a mental healthcare setting. The position is located at 10850 W Park Pl #100, Milwaukee, WI 53224, with starting compensation of $21.75 per hour and potential quarterly bonus or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Professionalism, sound decision-making, organization, attention to detail, flexibility, and adaptability.

Nice To Haves

Associate or bachelor's degree preferred.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in support of patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and patient forms or paperwork, including FMLA paperwork.
Facilitate communication among patients, medical staff, and pharmacies as needed.
Answer incoming calls to the medical services line and assist with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
Ensure patient pharmacy information is accurate in the medical record.
Scan hard-copy correspondence into patient EHR records.
Help patients access telehealth, resolve Patient Portal issues, and troubleshoot other problems.
Handle urgent requests promptly, triage patient issues, direct them to the appropriate department, or escalate for assistance.
Assist with coordinating external referrals for patient care.
Provide clinicians with general administrative support, including sending letters and faxes and responding to administrative questions.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status as needed.
Set priorities, organize work, monitor progress, and maintain accurate details and information.
Identify opportunities to improve processes and performance, assess problems, gather relevant information, and develop or recommend solutions.
Build positive working relationships, cooperate with others, and resolve disagreements constructively without disrupting patient care.
Follow ethical business practices and adapt responsibilities to company needs.