Medical Services Coordinator

LifeStance Health•North Charleston, SC

6d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supports patients and psychiatric clinicians. The role is responsible for providing quality customer service to in-person and remote patients and clinicians, assisting with administrative and patient-care needs, and helping resolve patient requests and issues.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, hear, and walk as required; lift and/or move objects up to 25 pounds; and meet the stated vision requirements.

Nice To Haves

Associate or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture, engagement, and connection.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork.
Facilitate communication among patients, medical staff, and pharmacies.
Answer calls to the medical services line and assist with medication questions, refill requests, release requests, appointment reschedules, and other inquiries.
Ensure patient pharmacy information in medical records is accurate.
Scan hard-copy correspondence into patients’ electronic health records.
Help patients access telehealth and resolve Patient Portal or other technical issues.
Handle urgent requests promptly, triage patient issues, direct them to appropriate departments, or escalate for assistance.
Assist with coordination of external patient-care referrals.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status.