Medical Services Coordinator

LifeStance Health•North Charleston, SC

4d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supports patients and psychiatric clinicians. The role provides quality customer service to in-person and remote patients and clinicians, helps coordinate patient-care needs, and provides administrative support to clinicians. The position is located at 4000 Faber Place Dr Ste 110, Charleston, SC 29405. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Professionalism, ethical conduct, relationship-building, collaboration, problem-solving, adaptability, organization, attention to detail, and conflict-resolution skills.

Nice To Haves

Associate or bachelor’s degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Create a positive work environment, promote LifeStance culture, and support in-office clinician and staff engagement activities.
Provide responsive customer service to patients, including when situations are difficult or emotional.
Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and patient forms or paperwork, including FMLA paperwork.
Coordinate communication among patients, medical staff, and pharmacies as needed.
Answer calls to the medical services line and assist with medication-related questions, refill and release requests, appointment rescheduling, and other inquiries.
Ensure patient pharmacy information in the medical record is accurate.
Scan hard-copy correspondence into patients’ electronic health records.
Help patients access telehealth, use the Patient Portal, and troubleshoot related issues.
Handle urgent requests promptly, triage patient issues, direct them to the appropriate department, and escalate when needed.
Assist with coordination of external patient-care referrals.
Provide general administrative support to clinicians, including sending letters and faxes and addressing administrative questions.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status.