Coordinator III, Business Operations

American Red Cross • Albany, NY

2d

About The Position

The Coordinator III, Business Operations leads daily support services and business office operations for regional administrative functions. The role supports budget monitoring, finance transactions, local vendor relationships, facilities and fleet management, Human Resources, Information Technology, and records and reports. It also provides support, development, and leadership guidance to volunteers. All duties must comply with standard operating procedures and applicable federal, state, and local regulations. The position is not eligible for relocation assistance.

The role oversees operational processes, budget and procurement activity, grant-reporting support, facilities coordination, vendor relationships, and fleet administration. It trains volunteers and staff in administrative procedures and business systems, supports event preparation, and helps address regional phone and computer issues. Travel is required throughout the region, with some travel outside the region.

Requirements

• High school diploma or equivalent.
• At least 5 years of financial or facilities business operations/administrative experience in community organizations, government agencies, nonprofits, businesses, or equivalent education and related experience.
• Ability to plan, prioritize, and organize work to maximize team performance and meet customer expectations.
• Excellent organizational skills and attention to detail.
• Strong interpersonal skills and ability to establish and maintain collaborative relationships within the organization and with external stakeholders.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Strong knowledge of federal, state, and local employment laws.
• Ability to work on a team.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods.
• Ability to meet operational needs that may arise suddenly and unpredictably.

Nice To Haves

• Associate degree in Accounting, Business, or Public Administration, or equivalent combination of education and related experience.
• Experience working effectively with volunteers and board members.
• Strong organizational and analytical skills and ability to manage multiple priorities.
• Experience with accounts payable processes and financial administration.
• Experience working with vendors, including obtaining quotes, reviewing proposals, and managing vendor relationships.
• Experience using EMAX or similar facilities/work-order management systems.
• Proficiency in Microsoft Office Suite, SharePoint, Teams, Coupa, and Concur, and experience in records management, transaction processing, and expense administration.
• Ability to collaborate effectively with cross-functional teams, including Operations and Facilities.

Responsibilities

• Monitor budgets and expenditures, approve procurement transactions, prepare forecasts, and help ensure programs are executed within budget.
• Maintain and distribute operational processes and procedures and ensure adherence.
• Provide guidance for grant reporting and respond to requests for information or documentation, delegating to volunteers when appropriate.
• Coordinate facility activities, establish work procedures, approve maintenance, develop relationships with vendors, analyze data, plan for real estate transactions, achieve management objectives, and meet with other divisions about shared services.
• Train volunteers to handle administrative transactions and ensure their work is coordinated with strategic business goals.
• Analyze fleet inventory records and support fleet training, maintenance, and management of fleet personnel.
• Support event planning and preparation, including training volunteers on insurance certificate applications, financial collection processes, and forms and codes for regulated items such as alcohol.
• Train staff to use business software applications and support escalation of regional phone and computer issues.
• Provide support, development, and leadership guidance to volunteers.
• Perform duties in compliance with standard operating procedures and applicable federal, state, and local regulations.
• Travel throughout the region and occasionally outside the region.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED