Business Operations Coordinator III | IT Department

Wyndham Hotels & Resorts•Orlando, FL

About The Position

The Business Operations Coordinator III supports daily resort operations, including tour reception, guest services, gifting, contract administration, financial reconciliation, reporting, and administrative support. The role maintains accurate operational, financial, and contractual records in accordance with Travel + Leisure policies, procedures, and Standard Operating Procedures, while providing professional service to guests, Property Owners, and internal business partners and protecting sensitive information. The Coordinator supports Sales and Marketing training classes, assists with technology-related initiatives, provides basic technical support, and may travel to support multiple resort locations as business needs require. The role requires strong organization, customer service, troubleshooting, and technical support skills, as well as the ability to work independently, manage competing priorities, and collaborate across departments. Routine decisions are made within established guidelines; matters involving exceptions, financial approvals, contractual interpretations, or significant business risk are escalated to an appropriate leader. There are no direct supervisory responsibilities.

Requirements

High school diploma or equivalent; equivalent combinations of education and relevant experience may be considered under company guidelines.
Five years of general office administration and customer service experience.
Strong customer service, communication, organization, problem-solving, and troubleshooting skills.
Ability to work independently, manage multiple priorities and deadlines, and maintain accuracy in a fast-paced operational environment.
Strong attention to detail when processing contracts, financial records, and confidential information.
Ability to collaborate effectively with Sales, Marketing, IT, Accounting, Human Resources, and Resort Operations.
Ability to exercise sound judgment within established guidelines and escalate issues appropriately.
Commitment to confidentiality, protection of company assets, and compliance with established policies and procedures.
Proficiency in Microsoft Outlook, Word, and Excel.
Ability to learn and navigate company-specific software, reporting tools, and business applications.
Ability to travel between and support multiple resort locations as business needs require.
Flexibility to work weekends as business needs require.
Ability to identify and resolve routine system, equipment, and connectivity issues and support classroom technology and system access.

Nice To Haves

Experience in hospitality, resort operations, timeshare, contract administration, or Sales and Marketing support.
Experience with financial reconciliation, data entry, document processing, or operational reporting.
Experience providing basic technical support or assisting with training and technology setup.
Experience using Central Reservation Systems (CRS), Epiphany (EPNY), or comparable operational systems.

Responsibilities

Welcome and qualify touring guests, collect and validate required information, assign tours to Sales Agents, communicate relevant information to Sales and Marketing, and maintain accurate tour records.
Provide courteous service to guests, Property Owners, and internal partners; answer calls and inquiries; assist with contract-related questions; resolve routine operational issues; and escalate complex concerns when appropriate.
Distribute eligible guest gifts and premiums, reconcile gifts, tours, and contracts across applicable systems, monitor assigned inventory, maintain documentation, and resolve discrepancies.
Enter, verify, and maintain tour, gifting, and contractual information in CRS, Epiphany (EPNY), and other applicable systems; generate and validate reports; prepare and balance cash, down payments, site statistics, and financial documentation; and support accounting deliverables, revenue recognition, commission processing, marketing payroll accuracy, and cost-per-tour reporting.
Organize, maintain, and secure contracts, financial records, and confidential documentation; protect PII and payment card information; follow document-retention standards and controls; and support audit readiness.
Prepare, review, and process timeshare sales contracts and supporting documents; verify completeness and accuracy; coordinate corrections; and support timely contract processing and securitization in partnership with Sales leadership and the Administrative Supervisor.
Provide administrative and operational support to Sales, Marketing, Human Resources, IT, Resort Operations, and other departments as needed.
Support Sales and Marketing training classes by coordinating technology setup, preparing equipment and materials, verifying system access and connectivity, troubleshooting technical issues, and assisting with classroom readiness and logistics.
Provide basic technical support for computers, printers, mobile devices, and other operational equipment; collaborate with IT, resort leadership, and cross-functional teams to resolve technical issues and support business initiatives.
Travel to and support multiple resort locations as operational or technical assistance is needed; assist with special projects, reporting, process improvements, and other assigned initiatives.
Perform other duties and responsibilities as assigned.
Work weekends when business needs require, including support for scheduled Sales and Marketing training classes and operational initiatives.