IT & Business Operations Manager

Empower Strategies • Arlinton, VA

1d • Hybrid

About The Position

Empower Strategies is hiring on behalf of a leading political and public affairs agency based in Arlington, Virginia. The agency specializes in integrated communications campaigns across public affairs, corporate communications, digital strategy, advertising, and media buying.

The IT & Business Operations Manager oversees day-to-day technology support, troubleshoots technical challenges, and helps maintain efficient business operations. The role provides technical support, maintains essential systems, and coordinates with internal and external technology teams so employees have the tools, access, and support needed to work efficiently and securely. It offers ownership of technical projects and opportunities to work across IT support, systems administration, and business operations in a fast-paced, collaborative environment.

Requirements

• 3–4 years of experience in IT support, help desk operations, desktop support, or a similar technical support role.
• A bachelor's degree or equivalent technical certifications and relevant professional experience.
• Strong proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and related tools.
• Experience with IT service management and ticketing platforms such as Jira, ServiceNow, Zendesk, or similar systems.
• Strong troubleshooting skills and the ability to independently diagnose and resolve hardware, software, and user-access issues.
• Excellent organizational skills, attention to detail, and the ability to manage multiple support requests and projects simultaneously.
• Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical employees.
• Experience collaborating with employees at all organizational levels, as well as external vendors and technology partners.
• Ability to work independently, prioritize competing deadlines, and adapt to changing technical and operational needs.
• Sound judgment and discretion when handling confidential information, sensitive data, and employee access.
• A proactive, service-oriented approach and willingness to take ownership of technical challenges from start to resolution.

Responsibilities

• Provide technical support and troubleshoot hardware, software, computer systems, and business applications to resolve employee issues.
• Manage technology onboarding and offboarding, including equipment setup, account provisioning, access management, and new employee orientations.
• Set up, maintain, and troubleshoot audiovisual systems and conference room technology for internal and client meetings.
• Support hardware and software upgrades, system enhancements, and other technology-related projects.
• Serve as the primary point of contact between the agency and its parent company's IT team to resolve technical issues, coordinate support requests, and maintain compliance with established technology and security standards.
• Assist with technology asset management, system maintenance, and process improvements to support operational efficiency.
• Provide additional business operations and administrative support as needed.

Benefits

• Opportunity for a year-end bonus
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid parental leave
• Paid vacation
• Paid sick leave
• Hybrid work-from-home environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level