IT Operations Business Relationship Manager

Eaton Corporation•Raleigh, NC

2d•$146,000 - $215,000

About The Position

Eaton’s Corporate Sector division is seeking an IT Operations Business Relationship Manager to own the day-to-day IT relationship with ESS CPS divisional leadership and serve as the IT point of contact for CPS operations and engineering leaders. The role drives IT execution and operational improvement across CPS, including ERP, infrastructure, and operational platforms, and is accountable for IT outcomes across ESS CPS operations. The position translates divisional priorities into IT demand for the ESS Group BRM portfolio, partners with global IT delivery teams on CPS rollouts and improvements, and develops a deep understanding of the CPS business. It also triages and resolves operational IT issues that affect CPS delivery. The expected annual salary range is $146,000–$215,000, and the position is eligible for a variable incentive program. Eaton states that salary depends on skills, experience, qualifications, market, and business considerations. No relocation assistance is offered. Candidates must currently reside within 50 miles of Beachwood, Ohio; Charlotte, North Carolina; Jackson, Michigan; Moon Township, Pennsylvania; Peachtree City, Georgia; Raleigh, North Carolina; or Richmond, Virginia. Active-duty military candidates are exempt from this geographic limitation. Candidates must be able to work in the United States without corporate sponsorship now or in the future.

Requirements

Bachelor’s degree in Information Technology, Engineering, Business, or a related field.
At least seven years of IT and business experience, including at least two years supporting plant or operations IT.
Hands-on experience with ERP (SAP), MES, and manufacturing execution systems in an industrial environment.
Hands-on expertise in ERP (SAP), MES, manufacturing IT, end-user support, and shop-floor systems.
Strong stakeholder management and partnership skills with plant and divisional leaders.
Business acumen and an operational mindset.
Bias for action and accountability.
Ability to operate independently in a fast-moving environment.
Coaching capability for direct reports.
Must be able to work in the United States without corporate sponsorship now or in the future.
Must currently reside within a 50-mile radius of one of the listed work locations; active-duty military candidates are exempt.

Responsibilities

Own the day-to-day IT relationship with ESS CPS divisional leadership.
Serve as the IT point of contact for CPS operations and engineering leaders.
Drive divisional IT execution across ERP, infrastructure, and operational platforms.
Triage and resolve operational IT issues that affect CPS delivery.
Translate divisional priorities into IT demand and feed that demand into the ESS Group BRM portfolio.
Partner with global IT delivery teams on CPS rollouts and improvements.
Build a deep operational understanding of the CPS business.
Be accountable for IT outcomes across ESS CPS operations.