IT Business Relationship Manager

Steptoe LLP • Washington, DC

1d • Hybrid

About The Position

Steptoe LLP is seeking an experienced IT Business Relationship Manager to serve as a strategic liaison between IT and key business departments across the firm. The role partners directly with senior business leaders to understand operational challenges, identify technology opportunities, and translate business needs into actionable technology solutions. It is a highly visible, business-facing position focused on building relationships, improving processes, and ensuring technology investments deliver measurable business value, rather than providing traditional IT support. The successful candidate will act as a trusted technology advisor, helping business leaders evaluate solutions, prioritize initiatives, and navigate technology-driven change.

The position is based in Washington, DC, with a hybrid schedule requiring 3–4 days onsite per week. It is contract-to-hire, with a contract pay rate of $70–$80 per hour and a salary of $150,000–$160,000 annually upon conversion. The target start date is November 9, 2026.

Requirements

• Proven experience in IT Business Relationship Management, business technology consulting, IT business analysis, or a similar consultative technology role.
• Demonstrated ability to engage senior executives and department leaders, build credibility, and translate business objectives into technology solutions.
• Strong experience gathering, documenting, and communicating business and technical requirements.
• Broad understanding of enterprise technology, including business applications, cloud platforms, integrations, and workflow solutions.
• Experience evaluating technology solutions and collaborating with technical teams on feasibility, cost, and implementation planning.
• Ability to establish processes, documentation standards, and structured intake frameworks.
• Strong organizational and prioritization skills, including experience managing multiple stakeholders and competing initiatives.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to nontechnical audiences.
• Familiarity with Microsoft 365, collaboration platforms, and workflow automation tools.
• Understanding of IT service management concepts and project delivery methodologies, including Agile, Waterfall, or hybrid approaches.

Nice To Haves

• Experience in consulting, professional services, or a law firm environment.
• Exposure to legal technology platforms, including document management, matter management, time and billing, or legal AI tools.
• Familiarity with Microsoft Azure, AWS, and the broader Microsoft technology ecosystem.
• Experience with Microsoft Copilot, AI-enabled applications, automation initiatives, or digital transformation.
• Familiarity with ServiceNow or similar ITSM platforms.
• Experience building or formalizing an IT Business Relationship Management or technology demand management function.
• Experience supporting organizational change management and technology adoption.

Responsibilities

• Serve as the primary IT point of contact for assigned business units, practice groups, and administrative departments.
• Build trusted relationships with department heads and senior leaders across accounting, HR, facilities, conflicts, pricing, and marketing.
• Conduct discovery sessions to understand business priorities, operational challenges, and technology needs.
• Identify opportunities to improve efficiency, automate workflows, reduce risk, and support business growth.
• Manage stakeholder expectations and communicate consistently about technology initiatives.
• Translate business challenges and ideas into documented business and technical requirements.
• Define workflows, user access needs, functional requirements, and measurable success criteria.
• Develop business cases, project proposals, and implementation recommendations.
• Partner with IT teams to evaluate technology solutions, assess feasibility, estimate costs, and determine build-versus-buy approaches.
• Participate in vendor evaluations, product demonstrations, and solution selection.
• Establish processes for collecting, documenting, and prioritizing technology requests.
• Develop intake questionnaires, templates, and documentation to support demand management.
• Identify overlapping requests and opportunities for shared solutions across departments.
• Balance competing business priorities against IT resources, budgets, and delivery timelines.
• Maintain visibility into the technology project pipeline and contribute to strategic planning and roadmaps.
• Collaborate with IT leadership, project managers, vendors, and business stakeholders to move approved initiatives into execution.
• Track project dependencies, milestones, risks, and deliverables.
• Communicate project progress and upcoming technology changes to business stakeholders.
• Support technology implementations, training coordination, user adoption, and organizational change initiatives.
• Evaluate project outcomes to ensure solutions deliver their intended business benefits.

What This Job Offers

• Education Level: No Education Listed