Director, IT Business Operations
About The Position
Reporting to the Executive Director of IT Administration, the Director of IT Business Operations supports IT talent management, including hiring, professional development, employee onboarding and offboarding, engagement, and wellness. The role develops and maintains internal IT operational policies and oversees the IT website and portal. It also manages IT-related contracts, vendor relations, purchasing, invoices, and payments, and oversees IT office locations, shared office-space coordination, and office and pantry supplies. The Director leads the development, implementation, and maintenance of operational policies and guidelines, including Standard Operating Procedures, to improve departmental quality and efficiency. The role supports hiring and vacancy management, employee setup, and professional development; oversees the content and accessibility of the IT web presence and InfoTech portal; and manages IT Business Operations processes, resolving vendor, payment, and billing issues. The position develops reports for IT leadership, escalates irregularities, leads the creation of service-level agreements, helps develop objectives and key results for IT Administration, and ensures office spaces are adequate, sanitized, and safe.
Nice To Haves
- Master’s degree in an IT-related field, public policy, business administration, law, higher education, or a related field.
- Ability to plan, coordinate, implement, and maintain complex activities.
- Ability to work and lead in a team environment and interact effectively with people at all levels of the organization.
- Strong understanding of the technical, business, and cultural environment of higher education generally and Fordham in particular.
- Demonstrated expertise in vendor management, determining needs, and requests for proposals (RFPs).
- Ability to develop and deliver presentations on technical matters clearly and understandably.
- Customer service expertise.
- Ability to interact professionally with staff, faculty, and students.
Responsibilities
- Lead the development, implementation, and maintenance of IT operational policies and guidelines, including Standard Operating Procedures, ensuring they are clear and understandable.
- Assist with hiring and vacancy management, ensure new IT employees are properly set up, and facilitate staff professional development opportunities.
- Oversee the IT web presence and InfoTech portal, coordinating with content managers and ensuring content is current and relevant, pages are accessible, and links are accurate.
- Oversee IT Business Operations functions, including contracts, master service agreements, statements of work, requisitions, purchase orders, invoices, and payments.
- Resolve vendor contact, payment, and billing issues promptly.
- Analyze and develop reports for the Executive Director of IT Administration and the VP/CIO, escalating irregularities.
- Lead the creation of service-level agreements between IT Operations and other IT areas and stakeholders, and ensure work is completed within stated agreements.
- Help develop objectives and key results for IT Administration.
- Oversee IT office locations to ensure they are adequate, sanitized, and safe, and coordinate shared office-space use.
- Ensure office and pantry supplies are available.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
