Business Operations Coordinator III | IT Department

Travel + Leisure Co.•Orlando, FL

About The Position

The Business Operations Coordinator III supports daily resort operations, including tour reception, guest services, gifting, contract administration, financial reconciliation, reporting, and administrative support. The role ensures operational, financial, and contractual records are accurately processed and maintained in accordance with Travel + Leisure policies, procedures, and Standard Operating Procedures (SOPs). The Coordinator provides customer service to guests, Property Owners, and internal business partners while protecting sensitive information. The position also supports Sales and Marketing training classes, technology-related initiatives, and multiple resort locations as business needs require. Success in the role requires strong organization, customer service, troubleshooting, and technical support skills, along with the ability to work independently, manage competing priorities, and collaborate across departments. The Coordinator makes routine operational decisions within established guidelines and escalates exceptions, financial approvals, contractual interpretations, and significant business risks to the appropriate leader. Assigned work is subject to daily, weekly, and monthly review. The role has no direct supervisory responsibilities and contributes to operational consistency, financial accuracy, training readiness, Sales and Marketing activities, and the safeguarding of company assets and confidential information.

Requirements

High school diploma or equivalent; equivalent combinations of education and relevant experience may be considered under company guidelines.
Five years of general office administration and customer service experience.
Strong customer service, communication, organization, and problem-solving skills.
Strong troubleshooting and technical support skills, including the ability to identify issues, evaluate solutions, and resolve routine problems.
Ability to work independently and support operational and technology initiatives across multiple resort locations.
Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced operational environment.
Strong attention to detail when processing contracts, financial records, and confidential information.
Ability to collaborate with Sales, Marketing, IT, Accounting, Human Resources, and Resort Operations.
Ability to exercise sound judgment within established guidelines and escalate issues appropriately.
Flexibility to work weekends and travel between resort locations as business needs require.
Commitment to confidentiality, protection of company assets, and compliance with established policies and procedures.
Proficiency in Microsoft Outlook, Word, and Excel.
Ability to learn and navigate company-specific software, reporting tools, and business applications.
Ability to support classroom technology, equipment readiness, and system access for training sessions.

Nice To Haves

Experience in hospitality, resort operations, timeshare, contract administration, or Sales and Marketing support.
Experience with financial reconciliation, data entry, document processing, or operational reporting.
Experience providing basic technical support or assisting with training and technology setup.
Experience using Central Reservation Systems (CRS), Epiphany (EPNY), or comparable operational systems.

Responsibilities

Welcome and qualify touring guests, collect and validate guest information, document tours, assign tours to Sales Agents, and support efficient tour flow.
Provide courteous service to guests, Property Owners, and internal business partners; answer calls and inquiries, assist with contract-related questions, and escalate complex issues when appropriate.
Distribute guest premiums and gifts according to eligibility requirements; reconcile gifts, tours, and contracts; maintain gifting records and inventory; and resolve discrepancies.
Enter and maintain tour, gifting, and contract information in CRS, Epiphany (EPNY), and other applicable systems.
Generate operational reports, validate data, and prepare and balance cash, down payments, site statistics, and other financial documentation.
Support accounting deliverables, revenue recognition, commission processing, marketing payroll accuracy, and cost-per-tour reporting through accurate and timely recordkeeping.
Research discrepancies and coordinate with appropriate departments to resolve them.
Organize, maintain, and secure contracts, financial records, and confidential documentation; protect PII and payment card information; and follow privacy, PCI, document-retention, and audit-readiness procedures.
Prepare, review, and process timeshare sales contracts and supporting documents; verify information; coordinate corrections; and support timely contract processing and securitization.
Provide administrative and operational support to Sales, Marketing, Human Resources, IT, Resort Operations, and other departments as needed.
Support Sales and Marketing training classes by preparing technology and materials, verifying system access and connectivity, troubleshooting issues, and assisting with classroom readiness and logistics.
Provide basic technical support for computers, printers, mobile devices, and other operational equipment.
Travel to and support multiple resort locations when operational or technical assistance is needed; collaborate with IT, resort leadership, and cross-functional teams to resolve issues and support initiatives.
Assist with special projects, reporting, process improvements, and other operational and technology initiatives as assigned.
Perform other duties and responsibilities as assigned.